Bilingual Disability Benefits Analyst — Remote (Canada)

Manulife; Remote; CAD 58,000 - 69,000; Full time

Job summary

A financial services company is seeking a bilingual representative in Canada to handle disability benefit calculations and support Plan Members through effective communication. This remote role offers a salary up to $69,000 CAD and a comprehensive benefits package. The ideal candidate will have strong math and customer service skills, as well as proficiency in Office 365. The position emphasizes collaboration with Case Management teams, prioritizing tasks effectively in a supportive work environment.

Benefits

Comprehensive benefits package

Opportunity for career advancement

Incentive programs tied to performance

Supportive and inclusive work environment

Qualifications

• Fully bilingual in French and English to support clients from diverse jurisdictions.
• Strong customer service focus with the ability to deliver difficult messages empathetically.
• Proficient math skills and comfort with Office 365, especially Excel and Word.
• Exceptional oral and written communication skills with strong negotiation abilities.

Responsibilities

• Calculate and code offsets and adjusted LTD benefits in Navigator.
• Communicate overpayment amounts to Plan Members with clear explanations.
• Negotiate repayment plans for overpayments and follow up with Plan Members.
• Collaborate with Case Management teams to enhance financial results.
• Prioritize work effectively during peak times with team collaboration.

Skills

Bilingual in French and English

Customer service focus

Proficient math skills

Communication skills

Tools

Office 365

Job description

A financial services company is seeking a bilingual representative in Canada to handle disability benefit calculations and support Plan Members through effective communication. This remote role offers a salary up to $69,000 CAD and a comprehensive benefits package. The ideal candidate will have strong math and customer service skills, as well as proficiency in Office 365. The position emphasizes collaboration with Case Management teams, prioritizing tasks effectively in a supportive work environment.