Bilingual Disability Benefits Analyst (Remote)

Manulife; Alberta; Hybrid; CAD 57,000 - 68,000; Full time

Job summary

A leading financial services firm is seeking a customer-focused professional in Alberta, Canada. This role requires strong math skills and exceptional communication abilities in both English and French. Responsibilities include managing claim recoveries and facilitating discussions with Plan Members regarding their benefits. The position offers salary up to $67,375 CAD, opportunities for career advancement, and a supportive workplace culture. A flexible remote work environment and comprehensive benefits package are also available.

Benefits

Career advancement opportunities

Flexible remote work environment

Comprehensive benefits package

Qualifications

• Strong customer service focus with the ability to empathize while delivering difficult messages.
• Strong math skills are essential for calculations.
• Proficiency in Office 365, especially Excel and Word.

Responsibilities

• Calculate and code offsets and the adjusted LTD benefit in Navigator.
• Inform Plan Members of overpayment amounts and provide clear explanations.
• Follow up with Plan Members for reimbursement of overpayments.

Skills

Customer service focus

Strong math skills

Proficiency in Office 365

Exceptional communication skills in English and French

Job description

A leading financial services firm is seeking a customer-focused professional in Alberta, Canada. This role requires strong math skills and exceptional communication abilities in both English and French. Responsibilities include managing claim recoveries and facilitating discussions with Plan Members regarding their benefits. The position offers salary up to $67,375 CAD, opportunities for career advancement, and a supportive workplace culture. A flexible remote work environment and comprehensive benefits package are also available.