Bilingual Customer Support Specialist (EN/FR)

Precise ParkLink; Varennes; On-site; CAD 30,000 - 60,000; Full time

Job summary

A nationwide parking solutions provider in Varennes, Quebec is seeking a full-time Customer Support representative to resolve client issues and provide training. The ideal candidate will be bilingual in French and English, possess excellent organizational skills, and have experience in customer support. This role demands attention to detail, communication skills, and adaptability within a collaborative team environment.

Benefits

Collaborative team environment

Room for growth and development

Qualifications

• Experience in customer support and administrative tasks.
• Ability to handle sensitive information.
• Knowledge of Microsoft Office Suite including Word, Excel, and PowerPoint.

Responsibilities

• Handle client communication via support cases.
• Reply to clients' inquiries promptly.
• Create user guides for clients.
• Train clients on software navigation.
• Configure software for new companies.
• Manage deactivation/activation of terminals.
• Assist with data entry for quotes and orders.

Skills

Customer support experience

Bilingual (French and English)

Organizational skills

Communication skills

Attention to detail

Adaptability and flexibility

Tools

Microsoft Office Suite

Job description

A nationwide parking solutions provider in Varennes, Quebec is seeking a full-time Customer Support representative to resolve client issues and provide training. The ideal candidate will be bilingual in French and English, possess excellent organizational skills, and have experience in customer support. This role demands attention to detail, communication skills, and adaptability within a collaborative team environment.