Bilingual Customer Success Manager - Quebec/ Gestionnaire de la réussite client bilingue – Québec

RPS Real Property Solutions; Quebec; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading real estate solutions provider in Canada is seeking a Customer Success Manager to oversee post-sale client relationships. In this role, you will lead client onboarding, address account health, and drive renewals, while developing strong partnerships with Québec mortgage brokers. The ideal candidate has over 3 years of experience in customer success or account management and a degree in Business Administration or Marketing.

Qualifications

• 3+ years in Customer Success, Account Management, or related client-facing role.
• Experience in B2B SaaS or real estate/financial services preferred.
• Ability to manage multiple accounts and priorities in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for assigned accounts.
• Lead client onboarding, training, and product implementation.
• Monitor account health and proactively identify growth opportunities.

Skills

Strong communication skills

Relationship-building

Problem-solving skills

Education

University or College degree in Business Administration or Marketing

Job description

Overview

RPS Real Property Solutions is a leading Canadian provider of outsourced real estate solutions including property valuations, business intelligence and mortgage-related services. We partner with financial institutions, mortgage professionals, real estate professionals, government agencies and economic research firms to help them make informed decisions with confidence.

Our expertise providing solutions for property valuations, data-driven risk management tools, market trending and insights, and consulting services over 25 years has established RPS as the strategic partner for real solutions to real property challenges.

We are dedicated to building on our strong legacy of operational excellence and fostering long-term relationships with our clients and partners, delivering the most innovative and effective residential real estate solutions in the market.

Our team is united by a shared set of values:

• We’re Client Obsessed

• We Love Innovation, But Worship Execution

• We Believe Simplicity Is Genius

• We Own What We Do

• We’re Guided by True North

• We Care Personally, Challenge Directly

Customer Success Manager will own the post-sale client relationship, from onboarding through retention and expansion, acting as the trusted advisor for our customers.

Responsibilities

• Serve as the primary point of contact for assigned accounts, ensuring high satisfaction and strong adoption of RPS solutions.
• Lead client onboarding, training, and product implementation.
• Monitor account health, proactively addressing risks and identifying growth opportunities.
• Partner with sales to drive renewals and upselling opportunities.
• Gather client feedback and work cross-functionally with product and operations to enhance offerings.
• Develop and strengthen relationships with Québec mortgage brokers, becoming their trusted partner of choice.

Expérience et compétences / Experience and skills

• Strong communication, relationship-building, and problem-solving skills.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• University or College degree in Business Administration or Marketing
• 3+ years in Customer Success, Account Management, or related client-facing role (B2B SaaS or real estate/financial services experience a plus)
• Solides compétences en communication, en développement de relations et en résolution de problèmes.
• Capacité à gérer plusieurs comptes et priorités dans un environnement dynamique.
• Diplôme universitaire ou collégial en administration des affaires ou en marketing.
• Plus de 3 ans d’expérience en réussite client, en gestion de comptes ou dans un rôle similaire orienté client (expérience en SaaS B2B ou dans les services immobiliers/financiers, un atout).

RPS Real Property Solutions is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources at [e-mail]

RPS Real Property Solutions est un employeur souscrivant au principe d’équité en matière d’emploi. Si vous avez besoin de mesures d’adaptation durant le processus d’entrevue, veuillez communiquer avec les ressources humaines à l’adresse suivante : [e-mail]