Bilingual Customer Success Manager: Growth & Retention

Total System Services; Toronto; Hybrid; CAD 55,000 - 64,000; Full time

Job summary

A leading payment solutions provider in Toronto is seeking a bilingual Customer Success Manager to enhance merchant relationships and drive revenue growth. This hybrid position requires strong negotiation skills and a proven sales background. Responsibilities include managing merchant accounts and ensuring exceptional service. The ideal candidate must possess a high school diploma, proficiency in French and English, and 1-2 years of relevant experience. Join our dynamic team to shape the future of payment technology.

Benefits

Competitive base salary + quarterly sales incentives

Benefits after 30 days

Growth and development opportunities

Qualifications

• High School diploma.
• French and English communication skills (written and spoken).
• 1-2 years of Sales or B2B customer service experience.

Responsibilities

• Identify sales opportunities within assigned Small Business Portfolios.
• Cross sell/up sell bank card services.
• Maintain a 60% save ratio.

Job description

A leading payment solutions provider in Toronto is seeking a bilingual Customer Success Manager to enhance merchant relationships and drive revenue growth. This hybrid position requires strong negotiation skills and a proven sales background. Responsibilities include managing merchant accounts and ensuring exceptional service. The ideal candidate must possess a high school diploma, proficiency in French and English, and 1-2 years of relevant experience. Join our dynamic team to shape the future of payment technology.