Bilingual Customer Service Team Lead

Beyond Bilingual Inc.; Vaughan; On-site; CAD 63,000 - 75,000; Full time

Job summary

A leading consumer products firm is seeking a motivated Bilingual Customer Service Team Lead to provide leadership for their customer service team. Responsibilities include coaching team members, supporting customers, and managing daily activities. Candidates should have strong bilingual communication skills, leadership experience, and proficiency in MS Excel. This role offers competitive compensation and growth opportunities within the company.

Benefits

Competitive company in the market

Fitness subsidies

Use of company cottage after one year

Casual dress code

Growth potential to Marketing, Territory Manager, Senior Sales Coordinator

2 weeks’ vacation and 2 weeks of sick/personal days

Excellent training

Family working atmosphere

Extremely stable company

Qualifications

• Minimum 3 years Team Lead or Supervisor in the Customer Service field.
• Solid understanding of all facets of Customer Service Function.
• Strong MS Excel skills are a requirement.

Responsibilities

• Provide leadership for the day-to-day activities of the Customer Service Team.
• Coach and counsel team members.
• Act as primary contact point for customers and salespersons.

Skills

Bilingual (English/French) spoken and written

Strong leadership skills

Excellent communication skills

Strong MS Excel skills

Proven analytical skills

Education

College degree preferred

Tools

SAP

Job description

Bilingual Customer Service Team LeadFull-Time Permanent

Location: Onsite - Concord, ON

Hours: 8am to 4pm or 8:30 to 4:30pm or 9-5(7.5 hours workday + 1-hour unpaid break)

Salary: Up to 75K + Up to 10% annual bonus

Company: Our client is a worldwide leader in consumer products. Due to this continued growth, they are looking to add a talented Bilingual Customer Service Administrator to their team of professionals.

Perks

• Competitive company in the market
• Fitness subsidies!!
• After one year the company has a program where candidates can use the company Cottage for one week (2 cottages north of Toronto)
• Casual dress code policy
• Growth potential to Marketing, Territory Manager, Senior Sales Coordinator
• 2 weeks’ vacation and 2 weeks of sick/personal days
• Excellent training
• Family working atmosphere
• Extremely stable company

Job Overview

Results will reflect that the associate is a highly motivated, customer centric, professional, energetic individual, with an positive attitude and ability to handle multiple priorities at a time in an organized fashion and provide strong leadership to the team. The primary result expected from the Customer Service Team Leader is to provide leadership for the day-to-day activities of the Customer Service Team, which includes customer and sales support assignments, coaching and counseling of team members and daily work direction. This position is also the primary contact point for customers and salespersons relative to order placement and customer service for a number of top Major National Accounts.

Reports To: Customer Service Manager

Qualifications

• Bilingual (English/French) spoken and written.
• College degree preferred.
• Minimum 3 years Team Lead or Supervisor in the Customer Service field.
• Solid understanding of all facets of Customer Service Function.
• Ability to handle multiple priorities at the same time.
• Strong leadership skills, customer focused, patient with people
• Must be a team player who can deal with adversity and challenge daily.
• Excellent communication skills, both verbal and written.
• Strong MS Excel skills are a requirement.
• Previous experience in SAP is an asset.
• Ability to successfully communicate with all levels of the organization is critical.
• Proven analytical skills and attention to detail.
• Selected candidate will be punctual, energetic, articulate, positive and professional