Bilingual Customer Service Representative - Remote

Canon Canada; New Brunswick; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading technology company is seeking a Customer Service Representative in New Brunswick. This fully remote role involves responding to client inquiries, maintaining records, and assisting on special projects. Ideal candidates are bilingual in French and English, possess strong customer service skills, and have a 'customer first' attitude. Excellent benefits include comprehensive health coverage and flexible scheduling.

Benefits

Comprehensive health coverage

Life insurance and wellness programs

Tuition assistance program

Flexible scheduling

Qualifications

• Customer service or call center experience is essential.
• Bilingual in French and English is required.
• Strong organizational skills needed.

Responsibilities

• Respond to inbound calls and emails related to client inquiries.
• Ensure issues are thoroughly investigated and resolved.
• Maintain accurate records and documentation.

Skills

Customer service or call center experience

Bilingual in French and English

Exceptional customer service skills

Good organizational skills

Strong time-management techniques

Ability to work well under pressure

Job description

Overview

Why consider this job opportunity:

• Comprehensive health coverage plan that includes medical, dental, and vision
• Life insurance, disability, and wellness programs
• Vacation, paid personal time, and sick days
• Matching RRSP contribution and profit-sharing program
• Tuition assistance program for professional continuing education
• 100% remote work opportunity with flexible scheduling

Responsibilities (Job Responsibilities)

• Respond to inbound calls and emails related to client inquiries, issues, and concerns in a courteous and timely manner
• Ensure issues are thoroughly investigated and determine appropriate action for resolution
• Maintain accurate records and documentation of changes to account information through the CCTS database
• Escalate any unresolved customer concerns to the Manager
• Assist on special projects as assigned by the Manager and perform other duties as required

Qualifications

• Customer service or call center experience
• Bilingual in French and English
• Exceptional customer service skills with a strong "customer first" attitude
• Good organizational skills and strong time-management techniques
• Ability to work well under pressure in a fast-paced environment

Preferred Qualifications

• Display high ethics, character, and commitment to business policies and decisions
• Initiative in handling problems and ability to be a team player who supports changes

#CustomerService #RemoteWork #Bilingual #CareerOpportunity #EmployeeBenefits

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.