Bilingual Customer Service Representative (French & English) – Stable & Supportive Work Environment

Bilingual Source; Burlington; On-site; CAD 50,000 - 60,000; Full time

Job summary

A reputable customer service organization in Burlington is looking for a Bilingual Customer Service Representative fluent in French and English. You will manage customer inquiries, process orders, and collaborate with stakeholders. This role offers long-term career stability, training, and a supportive work environment focused on growth and collaboration.

Benefits

Comprehensive training

Work-life balance

Collaborative work environment

Qualifications

• Fluency in both French and English (spoken and written) is required.
• Strong communication skills over the phone and other channels.
• Detail-oriented with multitasking capabilities.

Responsibilities

• Serve as the first point of contact for customer service inquiries.
• Manage account-related requests including sourcing and quoting.
• Process vendor and sales orders accurately.

Skills

Fluency in French

Fluency in English

Strong communication skills

Detail-oriented

Problem-solving

Job description

Overview

Are you looking for a steady and rewarding career in customer service? Our client, a well-established and respected organization, is seeking a Bilingual Customer Service Representative (French & English) to join their team. This is an excellent opportunity for individuals who value stability, consistency, and long-term career growth in a supportive and professional environment.

Base pay range

CA$50,000.00 / yr - CA$60,000.00 / yr

What You’ll Do

• Serve as the first point of contact for customer service inquiries in French and English , ensuring a high level of professionalism and responsiveness.
• Manage account-related requests, including sourcing, quoting, and expediting orders .
• Process vendor purchase orders, customer sales orders, and returns with accuracy and efficiency.
• Collaborate with internal and external stakeholders to resolve customer needs effectively.
• Adapt and thrive in an environment of continuous learning and change.

What You Bring

• Fluency in French and English (spoken and written) is required.
• Strong communication skills and the ability to interact confidently over the phone and through other communication channels.
• Detail-oriented with the ability to multitask across multiple administrative systems.
• A team player with a proactive approach to problem-solving and customer satisfaction.
• A commitment to professionalism and reliability in a structured, process-driven work environment.

Why Join?

• Long-term career stability with an organization that values its employees.
• Consistent and structured work environment where you can grow and develop.
• Comprehensive training and ongoing support to help you succeed.
• Work-life balance and a professional setting that fosters collaboration and success.

If you’re looking for a dependable, fulfilling, and career-oriented role where you can apply your bilingual skills and customer service expertise, we’d love to hear from you!

Apply today to take the next step in your stable and rewarding career.