Bilingual Customer Service Representative - ASG

Sitel; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service firm in New Brunswick is seeking a Customer Service Representative to work from home. This position offers a salary of $16.10/hour with a $2.00 bilingual premium, and includes a comprehensive benefits package. Candidates must have at least 6 months of experience in customer service and strong communication skills in both French and English. The role requires flexibility in scheduling and focuses on enhancing customer experiences through empathetic communication and problem-solving.

Benefits

Comprehensive benefits package including medical, dental, life, and vision insurance

Hands-on paid virtual training

Supportive community focused on engagement and recognition

Qualifications

• Must reside in Canada.
• Minimum age of 18 years.
• At least 6 months of working experience in the customer service field.
• Flexibility to work various shifts including nights and weekends.

Responsibilities

• Primary contact for vehicle owners, addressing warranty coverage, repairs, and dealership issues.
• Provide exceptional customer service by listening and responding with effective solutions.
• Help reduce customer stress and enhance their experience through empathetic communication.
• Navigate multiple systems and tools to assist customers effectively.
• Collaborate with team members to maintain a high standard of customer satisfaction.

Skills

Strong verbal and written communication skills in both French and English

Proficiency in MS Office 365

Proficiency in MS Teams

Proficiency in Microsoft Windows

Experience with navigation tools like Google Maps

Demonstrated problem-solving

Empathy

Adaptability

Reliability

Education

High school diploma or equivalent

Job description

Employer Industry

Customer Experience (CX) Industry

Why consider this job opportunity

• Salary of $16.10/hour with a $2.00 bilingual premium
• No weekends required; work Monday to Friday, 8:30 AM to 6:30 PM ET
• Work from home, saving time and reducing stress
• Comprehensive benefits package including medical, dental, life, and vision insurance
• Hands‑on paid virtual training and ongoing job‑specific training
• Supportive community focused on engagement and recognition

What to Expect (Job Responsibilities)

• Primary contact for vehicle owners, addressing warranty coverage, repairs, and dealership issues
• Provide exceptional customer service by listening and responding with effective solutions
• Help reduce customer stress and enhance their experience through empathetic communication
• Navigate multiple systems and tools to assist customers effectively
• Collaborate with team members to maintain a high standard of customer satisfaction

What is Required (Qualifications)

• Must reside in Canada
• Minimum age of 18 years
• High school diploma or equivalent required
• At least 6 months of working experience in the customer service field
• Flexibility to work various shifts, including nights and weekends

How to Stand Out (Preferred Qualifications)

• Strong verbal and written communication skills in both French and English
• Proficiency in MS Office 365, MS Teams, and Microsoft Windows
• Experience with navigation tools like Google Maps
• Demonstrated problem‑solving, empathy, adaptability, and reliability

Equal Opportunity Employer

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the Employer of Record (EOR) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.