Bilingual Customer Service Representative

Precise ParkLink; Varennes; On-site; CAD 30,000 - 60,000; Full time

Job summary

A nationwide parking solutions provider in Varennes, Quebec is seeking a full-time Customer Support representative to resolve client issues and provide training. The ideal candidate will be bilingual in French and English, possess excellent organizational skills, and have experience in customer support. This role demands attention to detail, communication skills, and adaptability within a collaborative team environment.

Benefits

Collaborative team environment

Room for growth and development

Qualifications

• Experience in customer support and administrative tasks.
• Ability to handle sensitive information.
• Knowledge of Microsoft Office Suite including Word, Excel, and PowerPoint.

Responsibilities

• Handle client communication via support cases.
• Reply to clients' inquiries promptly.
• Create user guides for clients.
• Train clients on software navigation.
• Configure software for new companies.
• Manage deactivation/activation of terminals.
• Assist with data entry for quotes and orders.

Skills

Customer support experience

Bilingual (French and English)

Organizational skills

Communication skills

Attention to detail

Adaptability and flexibility

Tools

Microsoft Office Suite

Job description

Hiring Contact

Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications. Email – [e-mail]

Company Description

Precise ParkLink is a Canadian parking and mobility solution provider with more than 1000 employees, a head office in Toronto, and 18 supporting offices nationwide. Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and management services to thousands of organizations in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary

The Customer Support representative reports directly to the Support Manager or General Manager. Customer Support is responsible for resolving customers' problems, providing training and monitoring the customer facing applications. Helping clients with their inquiries via NetSuite support cases pertaining to their parking equipment.

Employment

Full-Time

Hours

40 hours per week

Mandatory Qualifications

• Experience in customer support and administrative tasks.
• Perfectly bilingual (French and English) both spoken and written. English is required to communicate with customers, suppliers, and head office.
• Ability to handle sensitive information;
• In-depth knowledge of Microsoft Office Suite including Word, Excel and PowerPoint.

Mandatory Attributes

• Organizational skills
• Communication skills, like having a pleasant demeanor and the ability to work with various types of personalities within an office setting
• Attention to detail to submit work or send communications without error
• Adaptability and flexibility to adjust priorities for whatever task is most important at any given time

Job Responsibilities / Duties

• Communication with clients via support cases
• Replying to clients in a timely manner with their inquiries
• Creating user guides for clients to be provided upon request
• Must be comfortable speaking directly to clients (via phone or Teams) to clarify open case inquiries
• To be able to train clients on FWO back-office navigation
• Configuration of FWO; creating new companies in database, all elements pertaining to project details, orders, etc.
• Deactivation/activation of terminals in FWO
• Relay support questions for clients that have mobile app & enforcement integrated with FWO
• Communicating with various departments to complete project details prior to equipment installation
• To assist with data entry; quote and orders for client requests
• RMA of equipment parts
• Assisting in the creation of SPO to dispatch technician to service calls
• Closing off open orders for billing

Why Join Us?

• Opportunity to work in a fast-growing company serving customers nationwide
• Collaborative team environment with room for growth and development

Hiring Contact

Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications. Email – [e-mail]

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.