Bilingual Customer Service Representative

IFG International Financial Group Ltd; South Frontenac; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

A leading bank in Canada is seeking a Bilingual Customer Service Representative for an initial 7-month contract, hybrid working environment. You will address client inquiries, apply problem-solving skills, and support operations to achieve service excellence. Ideal candidates will have significant experience in the financial sector and customer service.

Qualifications

• 2+ years of experience in the Financial Industry.
• Strong knowledge of securities settlement.
• 2+ years of customer service experience in a contact center.

Responsibilities

• Address client phone and email inquiries promptly.
• Apply problem-solving skills to customer needs.
• Support center operations by following policies.

Skills

Problem-solving

Customer service

Teamwork

Education

Completion of a CSC course

Job description

Our client, a Top 5 Bank in Canada is looking to hire a Bilingual Customer Service Representative for an initial 7 months contract with a possibility of extension/conversion. This role is hybrid, 2 days per week in office in Toronto.

Responsibilities Include:

• Addressing client phone and email inquiries promptly and efficiently
• Applying problem-solving skills and discretion to meet customer needs
• Supporting center operations by following goals, policies, and procedures
• Identifying sales opportunities and fostering teamwork through positive engagement

Must Have Qualifications:

• 2+ years of experience working in the Financial Industry
• Strong knowledge of securities settlement
• 2+ years of customer service experience working in a contact center environment

Nice to have Qualifications:

• Completion of a CSC course
• Cantonese, Mandarin, or French speaking
• Prior contact center experience in the Financial Industry

If you are interested in hearing more about this role, please send your updated resume in MS Word format to Anojiha at [e-mail].

Other opportunities please visit www.ifg-global.com today!