Bilingual Customer Service & Order Coordinator (French/English)

PowerToFly; Remote; CAD 54,000 - 73,000; Full time

Job summary

A leading technology company is looking for a Bilingual Customer Service Agent in Edmonton to handle customer inquiries and process orders effectively. This role requires fluency in both French and English, and at least two years of experience in a customer service environment. The agent will collaborate with various departments to ensure timely communication and manage orders efficiently. Competitive salary range of $54,100 – $72,100 plus eligible bonuses and benefits is offered.

Qualifications

• Minimum of two years’ experience working in a call center/customer service environment.
• Capable of maintaining customer files and processing orders accurately.

Responsibilities

• Respond professionally to customer inquiries via phone and CRM.
• Research and resolve order discrepancies using problem-solving skills.
• Accurately process various order types via phone, email, and EDI.
• Collaborate with teams like Sales, Finance, and Distribution.
• Monitor Customer Service KPIs and participate in improvement initiatives.

Skills

Bilingualism (Fluent in French and English)

Customer service skills

Critical thinking

Problem-solving skills

Education

Post-Secondary Education

Job description

A leading technology company is looking for a Bilingual Customer Service Agent in Edmonton to handle customer inquiries and process orders effectively. This role requires fluency in both French and English, and at least two years of experience in a customer service environment. The agent will collaborate with various departments to ensure timely communication and manage orders efficiently. Competitive salary range of $54,100 – $72,100 plus eligible bonuses and benefits is offered.