Bilingual Customer Service Expert (French & English) – Hybrid ON

Galderma; Vaughan; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading skincare company is seeking a Bilingual Customer Service Expert in Vaughan. The role involves providing high-quality support to customers in both French and English, managing inquiries, and ensuring smooth order processing. Candidates should have strong communication skills and experience in customer support. This position offers a hybrid working model, emphasizing teamwork and customer satisfaction.

Qualifications

• Experience in customer support roles with strong communication skills in both languages.
• Ability to manage customer inquiries and resolve issues effectively.
• Understanding of order management processes.

Responsibilities

• Develop and maintain positive relationships with customers.
• Act as the primary contact for customer inquiries in both languages.
• Handle customer concerns following company standards.

Skills

Bilingual (French and English)

Customer relationship management

Order management

Problem-solving

Job description

A leading skincare company is seeking a Bilingual Customer Service Expert in Vaughan. The role involves providing high-quality support to customers in both French and English, managing inquiries, and ensuring smooth order processing. Candidates should have strong communication skills and experience in customer support. This position offers a hybrid working model, emphasizing teamwork and customer satisfaction.