Bilingual Customer Service Administrator

Beyond Bilingual Inc.; Vaughan; Hybrid; CAD 43,000 - 51,000; Full time

Job summary

A leading consumer products company seeks a Bilingual Customer Service Administrator to join their team. This full-time role offers a hybrid work model post-training and a salary up to $51K plus a 5% bonus. Candidates must be bilingual in English and French, possess strong skills in Excel and PowerPoint, and have at least two years of customer service experience. The company provides a supportive work environment with excellent training and opportunities for growth.

Benefits

Competitive company in the market

Fitness subsidies

Company cottage use after one year

Casual dress code

Growth potential to Marketing or Management

2 weeks vacation and sick leave

Excellent training

Family working atmosphere

Stable company

Qualifications

• At least two (2) years related experience in customer service-order management.
• Strong interpersonal skills coupled with excellent written and oral communication skills.
• Advanced organization, accuracy, and administrative skills.

Skills

Bilingual (Eng/French)

Strong skills in Excel

Strong skills in PowerPoint

Interpersonal skills

Problem-solving skills

Education

Business or Administrative Diploma, Degree, or equivalent experience

Tools

Power BI

SAP

Job description

Bilingual Customer Service Administrator

Full-Time Permanent
Location: Onsite to start, then hybrid after training – Concord, ON
Hours: 8am to 4pm or 8:30 to 4:pm or 9‑5 (client has flexibility on hours)
Salary: Up to 51K + up to 5% bonus

Company: Our client is a worldwide leader in consumer products. Due to this continued growth, they are looking to add a talented Bilingual Customer Service Administrator to their team of professionals.

Perks:

• Competitive company in the market
• Fitness subsidies!!
• After one year the company has a program where candidates can use the company cottage for one week (2 cottages north of Toronto)
• Casual dress code policy
• Growth potential to Marketing, Territory Manager, Senior Sales Coordinator
• 2 weeks’ vacation and 2 weeks of sick/personal days
• Excellent training
• Family working atmosphere
• Extremely stable company

QUALIFICATIONS:

• Bilingual (Eng/French) spoken and written
• Business or Administrative Diploma, Degree, or equivalent experience
• At least two (2) years related experience in customer service-order management
• Strong skills in Excel and PowerPoint required
• Power BI and SAP knowledge considered an asset
• Strong interpersonal skills coupled with excellent written and oral communication skills
• Advanced organization, accuracy and administrative skills to ensure and maintain a high level of data integrity
• Strong ability to manage time and priorities in a deadline driven and fast‑paced environment
• Should be a Team player and having result orientated mindset
• Ability to work independently with a positive attitude and persistent aptitude for following up with external clients
• Capable of good tact, judgment and diplomacy in handling communication with customers and internal clients
• Strong creative problem-solving skills, and the ability to manage multiple projects and requests will be essential
• Ability to work well under pressure and work extra hours when needed to complete requests and projects