Bilingual Customer Sales and Service Agent - Call Centre

Mashreq Bank; Canada; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading financial services provider is seeking a motivated Bilingual Customer Sales and Service Agent for a fully remote position. The ideal candidate will have a strong background in customer service and fluency in English as well as either French or Spanish. You will be responsible for handling customer inquiries and promoting services while ensuring a high standard of service. This position offers competitive pay, flexible hours, and opportunities for growth.

Benefits

Competitive hourly wage

Health, dental, and vision insurance

Paid training and development opportunities

Paid time off and holiday pay

Employee assistance program and wellness resources

Qualifications

• Minimum of 1 year in a customer service, sales, or call centre environment.
• Experience in a bilingual customer-facing role preferred.
• Comfort with technology and ability to learn new systems.

Responsibilities

• Handle inbound and outbound calls in both English and a second language.
• Assist customers with product inquiries and service concerns.
• Process sales transactions and promote additional services.
• Troubleshoot issues and escalate complex cases.

Skills

Fluency in English

Fluency in French or Spanish

Excellent verbal and written communication skills

Strong active listening abilities

Problem-solving abilities

Professionalism and customer-first attitude

Tools

CRM systems (Salesforce, Zendesk)

Job description

Job Summary

The Elite Job is seeking a motivated and customer-focused Bilingual Customer Sales and Service Agent to join our dynamic call centre team. In this remote role, you will be the first point of contact for our customers, providing exceptional service and expert guidance in both English and a second language (French or Spanish preferred). You will play a key role in resolving inquiries, supporting product sales, and ensuring a seamless customer experience that reflects our company

s commitment to excellence.

Key Responsibilities

• Handle inbound and outbound calls in both English and a second language with professionalism and empathy.

• Assist customers with product inquiries, service concerns, and billing questions.

• Process sales transactions and promote additional services or upgrades when appropriate.

• Troubleshoot issues, escalating complex cases to the appropriate department.

• Maintain up-to-date knowledge of company products, policies, and procedures.

• Accurately log interactions and customer feedback in our CRM system.

• Meet or exceed individual performance targets including sales quotas, call handling time, and customer satisfaction ratings.

• Collaborate with team members and participate in ongoing training sessions.

Required Skills and Qualifications

• Fluency in English and one of the following: French or Spanish (verbal and written).

• Excellent verbal and written communication skills.

• Strong active listening and problem-solving abilities.

• High level of professionalism and a customer-first attitude.

• Comfort with technology and ability to learn new systems quickly.

• Ability to work independently in a remote setting with minimal supervision.

Experience

• Minimum of 1 year in a customer service, sales, or call centre environment (remote or in-office).

• Experience in a bilingual customer-facing role is highly preferred.

• Familiarity with CRM systems such as Salesforce or Zendesk is a plus.

Working Hours

• Full-time position: 35–40 hours per week.

• Flexibility to work evenings, weekends, or holidays as needed.

• Shifts will be scheduled based on time zone and business demand.

Knowledge, Skills, and Abilities

• Deep understanding of customer service best practices.

• Ability to multitask in a fast-paced environment.

• Strong organizational and time management skills.

• Empathetic approach with a strong sense of accountability.

• Goal-oriented mindset with a passion for helping others.

Benefits

• Competitive hourly wage plus performance bonuses.

• Fully remote – work from the comfort of your home.

• Paid training and development opportunities.

• Health, dental, and vision insurance.

• Paid time off and holiday pay.

• Employee assistance program and wellness resources.

• Opportunities for internal promotion and career growth.

Why Join The Elite Job?

At The Elite Job, we believe that success starts with our people. We offer a supportive and inclusive work culture, where innovation is encouraged and achievements are celebrated. As part of our team, you will have the chance to grow your career in a flexible, remote environment while making a real difference in the lives of our customers. Your voice matters here – and your future starts now.

How to Apply

Ready to take the next step in your career? We would love to hear from you!

Click the Apply Now button on our careers page or send your resume and cover letter to us. Please include Bilingual Customer Sales and Service Agent – Call Centre in the subject line.

Join The Elite Job and help us deliver world-class service, one customer at a time.