Bilingual CSR (English/French) – Laval HQ

Ardene; Laval (administrative region); On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading North American retail chain is seeking a Customer Service Representative for a full-time temporary position in Laval. The role involves providing exceptional support to customers via various channels, requiring bilingual skills in English and French. Candidates should have experience in a fast-paced environment and strong communication abilities. This opportunity allows for personal and professional growth in a dynamic team environment.

Qualifications

• Must be perfectly bilingual (English and French), written and spoken.
• Experience in a fast-paced retail, sales or call-center environment is required.
• Exceptional verbal and written communication skills are a must.

Responsibilities

• Provide flawless customer service to inquiries received through multiple channels.
• Respond to customer emails, calls, and inquiries daily.
• Collaborate with internal departments to ensure customer satisfaction.

Skills

Bilingual (English and French)

Customer-focused approach

Strong communication skills

Strong computer skills

Interpersonal skills

Ability to multitask

Education

High School Diploma or equivalent

Tools

Microsoft Office (Word, Excel)

Job description

A leading North American retail chain is seeking a Customer Service Representative for a full-time temporary position in Laval. The role involves providing exceptional support to customers via various channels, requiring bilingual skills in English and French. Candidates should have experience in a fast-paced environment and strong communication abilities. This opportunity allows for personal and professional growth in a dynamic team environment.