Bilingual Credit Analyst| Full-time

Iceberg Finance Group; Vancouver; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A national leader in consumer financing is seeking a Bilingual Credit Agent to support customer interactions by analyzing credit files and managing inbound/outbound communications. This role requires fluency in English and French, excellent problem-solving skills, and a commitment to customer service. In a positive work environment, you'll have the chance to enhance your skills while contributing to a growing team. Enjoy the benefits of a competitive salary, comprehensive health coverage, and the potential for remote work after a probationary period.

Benefits

Competitive base salary

Comprehensive benefits package

RRSP matching program

Optional work from home after probation

Qualifications

• Fluent in both English and French – proficiency assessment will be required.
• Great customer service experience.
• Punctual, professional, and reliable.

Responsibilities

• Support approvers in the analysis of credit files.
• Responding to customer calls and emails.
• Data entry of customer files.

Skills

Fluent in English and French

Excellent communication skills

Problem-solving skills

Customer service experience

Attention to detail

Job description

Company Description

iFinance Canada is a national leader in consumer financing, proudly serving Canadians since 1996. As part of the Iceberg Finance Group - our Quebec-based sister company with a Canada-wide footprint - we provide flexible financing solutions across various sectors, including healthcare, cosmetic, dental, and more. We’re a fast-growing, forward-thinking organization that values innovation, performance, and teamwork. Our mission is to make health, beauty, and wellness affordable for all Canadians, helping them access the care they want or need, without compromise. Join us as we continue to expand and redefine the future of consumer financing in Canada.

Job Summary

This dynamic, growing organization is currently recruiting for a Bilingual Credit Agent. This position is a great opportunity to build on existing customer service skills as well as to learn consumer credit profile decision-making. Fine tune your multi-tasking abilities, while developing your communication and problem-solving skills. You’ll also be able to use both French and English languages daily in this fantastic team environment.

Key Responsibilities

• Support approvers in the analysis of credit files;
• Inbound/outbound calls to complete customer files;
• Responding to customer calls and emails;
• Data entry of customer files;
• Credit adjudication (training provided);
• Providing superior professional service to valued clients.

Position Benefits

• Growing company
• Positive environment and great hours
• One optional day to work from home, after probationary period

Qualifications

• Fluent in both English and French – proficiency assessment will be required
• Great Customer service experience
• Excellent communication and problem solving skills, quick thinker
• Positive individual with very good attention to detail
• Must be able to work independently, as well as in a team environment
• Punctual, professional and reliable.

What Makes iFinance a Great Place to Work

• A supportive, collaborative team culture that values innovation and initiative.
• Competitive base salary.
• Comprehensive benefits package, including fully paid extended health care.
• RRSP matching program.
• Opportunity to join a growing organization with a national footprint and strong market presence.