Bilingual C++ Calculation Analyst

Société Financière Manuvie; Remote; CAD 41,000 - 69,000; Full time

Job summary

A major financial services provider in Canada is seeking a self-motivated CPP/QPP Analyst who excels in delivering value, focusing on customer service, and possesses strong mathematical skills. Responsibilities include calculating and coding benefits, advising clients on overpayment, and collaborating with various teams. The ideal candidate is bilingual in French and English, proficient in Office 365, and has strong communication and negotiation skills. This role is remote and offers a competitive salary.

Benefits

Health and dental benefits

Generous paid time off

Retirement savings plans

Financial education resources

Qualifications

• Fully bilingual in French and English.
• Strong customer service focus with empathy.
• Proficiency in Excel and Word is essential.

Responsibilities

• Calculate and code CPP/QPP offsets and LTD benefits.
• Advise Plan Members about overpayment amounts.
• Collaborate with CPP Senior Disability Administrator.

Skills

Bilingual (French/English)

Strong customer service focus

Strong math skills

Proficient in Office 365 (Excel, Word)

Exceptional communication skills

Strong negotiation skills

Tools

Navigator

Job description

The National Life, Disability & Wellness Team is looking for a self‑motivated CPP/QPP Analyst who thrives on delivering value, is customer‑obsessed, and is excited to work with a small yet dynamic team. They will have a strong understanding of the Canada Pension Plan / Quebec Pension Plan and its impact on disability benefits, as well as strong mathematical and negotiation skills.

Responsibilities

• Calculate and code the CPP/QPP offset and adjusted LTD benefit in Navigator upon receipt of CPP/QPP disability or retirement benefit approval.
• Calculate and code other offsets such as WSIB, rehab earnings, severance, and input the adjusted LTD benefit in Navigator.
• Advise Plan Member of the overpayment amount with clear explanations both verbally and in writing.
• Follow up with Plan Member and/or Service Canada/Retraite Quebec for reimbursement of overpayment and negotiate an acceptable repayment plan when vital.
• Proceed with claim recoveries in Navigator.
• Review CPP/QPP decline letters and establish if Plan Member should appeal the decision or reapply later.
• Define if utilization of the services of an external CPP Advocate is warranted.
• Supervise a group e‑mail inbox and provide responses on a rotation basis.
• Collaborate with the CPP Senior Disability Administrator and Case Management teams to strengthen financial results.
• Establish good working relationships with Service Canada and Retraite Québec agents to facilitate our work.

Required Qualifications

• Fully bilingual (French/English) – the successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
• Strong customer service focus; ability to be empathetic while delivering sometimes difficult messages.
• Strong math skills.
• Very comfortable with Office 365; most notably Excel and Word.
• Experience with Navigator is an asset.
• Able to read and interpret group insurance contracts and apply their provisions.
• Exceptional communication skills, both oral and written.
• Strong negotiation skills.
• Open to change and continuous improvement.

Preferred Qualifications

• Experience in disability benefit calculations is helpful.
• Knowledge of Canada Pension Plan and Quebec Pension Plan legislation preferred.
• A capacity for constant learning from both success and failure.

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Equal Opportunity Employer

Manulife is an Equal Opportunity Employer. Manulife/John Hancock embraces diversity and fosters an inclusive work environment. All applicants are evaluated without discrimination on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. Reasonable accommodations are available during the application process. Contact [e-mail] for assistance.

Working Arrangement

Remote – Canada, Quebec (Full Time)

Salary

Expected range: $41,400.00 CAD – $69,000.00 CAD. Actual salary depends on local market conditions, geography, and relevant job‑related factors. Employees may also participate in incentive programs and earn bonus compensation tied to performance.

Manulife offers a wide array of benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance, retirement savings plans, and financial education resources. Eligible employees receive generous paid time off, statutory leave benefits, and additional perks. For U.S. employees, see U.S. specific paid time off policies at [e-mail].