Bilingual Collections & Credit

Vaco Recruiter Services; Mississauga; On-site; CAD 55,000 - 65,000; Full time

Job summary

A recruitment services provider in Mississauga is seeking a Collections Specialist. The ideal candidate should be bilingual in English and French, possess a post-secondary accounting/business qualification, and have over 2 years of experience in accounting or finance. Responsibilities include managing a portfolio of accounts, resolving payment disputes, and building professional relationships with customers. This role offers a competitive salary and the opportunity for growth.

Qualifications

• 2+ years of working experience in accounting/finance.
• 3+ years of collections experience preferred.
• Experience navigating procurement portals (COUPA, ARIBA).

Responsibilities

• Make and receive collections calls to resolve accounts.
• Ownership of assigned portfolio.
• Professional handling of customer inquiries and reconciling accounts.

Skills

Bilingual (English and French)

Customer relationship management

Negotiation skills

Attention to detail

Education

Post-secondary accounting/business program

Tools

Standard accounting software

MS Office Skills (Excel, Word, Outlook)

Job description

About the Opportunity

• Make and receive collections calls to assess and resolve early and late-stage accounts. Assess and negotiate solutions to bring accounts up to date.
• Ownership of assigned portfolio.
• Ability to de-escalate customer concerns and resolve situations.
• Schedule and follow up with customers to ensure that commitments are met.
• Develop professional relationships with customers to promote healthy payment strategies and ensure a positive customer experience.
• Notifying debtors of overdue payments and accounts by telephone and email – including timely follow up if a reply is not received.
• Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes.
• Recommending further action or discontinuation of service on occasions where payment is not forthcoming – including liaising with sales and branch managers.
• Opening of new customer accounts and maintenance.
• Review, approve and release orders on timely basis.
• Minimal travel may be required to visit branches.
• Adhoc reporting, special projects and presentations as required by Credit and Collection Supervisor.

About You:

• Bilingual (English and French) is required.
• Graduate of a post-secondary accounting/business program.
• 2+ years of working experience in accounting/finance. 3+ years Collections experience preferred.
• Experience using standard accounting software.
• Candidates should have experience navigating procurement portals (COUPA, ARIBA).
• Ability to work independently and as a team player with a positive attitude, initiative and a strong work ethic.
• Proficient in MS Office Skills including Excel, Word, and Outlook.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Strong attention to detail.
• Must be able to commute to office 5 days/week.

Pay Range:

$55,000 to $65,000.

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote # 454705. You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

We are an equal opportunities employer and welcome applications from diverse candidates.