BILINGUAL CLIENT SUPPORT COORDINATOR, VIRTUAL BUSINESS CENTRE – ACROSS CANADA

BDC; Ottawa; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading financial institution in Ottawa is seeking an experienced administrative professional to provide excellent client service to Virtual Business Centre clients. Candidates should have a college diploma or a bachelor's degree in business administration and at least 3 years of administrative experience. Proficiency in MS Office and bilingual communication skills in French and English are essential. This role offers a hybrid work model and competitive benefits.

Benefits

Flexible and competitive benefits

Paid vacation and personal days

Wellness and health care spending account

Opportunities for training and development

Qualifications

• Minimum of 3 years’ experience in an administrative role.
• Strong organizational skills with the ability to prioritize tasks efficiently.
• Commitment to client service demonstrated through proactive listening and effective problem-solving.

Responsibilities

• Provide excellent client service for Virtual Business Centre clients.
• Respond promptly to client communications and escalate complex issues if necessary.
• Maintain accurate information and handle documents with attention to detail.

Skills

Client service

Organizational skills

Proficiency in MS Office

Bilingual communication (French and English)

Education

College diploma in office administration or bachelor's degree in business administration

Job description

Overview

Employer Industry: Banking and Financial Services

Why consider this job opportunity:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan with employer matching contributions, a Defined Benefit Pension Plan, and a $750 wellness and health care spending account
• Paid vacation, five personal days, and sick days as necessary; offices closed from December 25 to January 1
• Hybrid work model that effectively balances work and personal life
• Opportunities for learning, training, and development
• Join a diverse and inclusive team committed to empowering employees

Responsibilities

• Provide excellent client service for Virtual Business Centre clients by handling basic inquiries and escalating complex issues as necessary
• Respond promptly and professionally to client communications, adhering to established policies and procedures
• Collaborate effectively with the virtual team by performing administrative tasks through a queue system, including tailored correspondence preparation
• Maintain accurate information and handle documents with strong organizational skills and attention to detail
• Keep abreast of changes to policies and standardized procedures to ensure effective follow-ups

Qualifications

• College diploma in office administration or a bachelor's degree in business administration
• Minimum of 3 years’ experience in an administrative role
• Strong organizational skills with the ability to prioritize tasks efficiently
• Commitment to client service demonstrated through proactive listening and effective problem-solving
• Proficiency in MS Office, including Word, Excel, and Outlook; excellent communication skills in both French and English, written and spoken

Preferred Qualifications

• Ability to work independently within a virtual team environment and meet tight deadlines consistently
• Experience in a role that evolves to maintain productivity and increase skill set
• Demonstrated teamwork, creativity, flexibility, and collaborative spirit

#Banking #ClientSupport #AdministrativeRole #HybridWork #DiversityandInclusion

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.