Bilingual Client Service Associate, Nesbitt Burns

BMO; Ottawa; On-site; CAD 56,000 - 67,000; Full time

Job summary

A leading financial services firm in Ottawa is seeking an Investment Advisor Support to assist IAs in client service and operational tasks. The ideal candidate will be bilingual and have 3-5 years in wealth management or financial planning. Key responsibilities include handling client inquiries, overseeing account maintenance, and providing support to team members. The role comes with a competitive salary and benefits package.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Qualifications

• Typically between 3 – 5 years of experience in wealth management, financial planning, banking, or investment advisory.
• Knowledge of compliance practices and regulations.
• Knowledge of Insurance and group products is an asset.

Responsibilities

• Follows up on client inquiries and account maintenance.
• Resolves client complaints and escalates as required.
• Accepts and executes client initiated trades.

Skills

Bilingual (French and English)

Excellent verbal & written communication skills

Excellent organization skills

Excellent collaboration & team skills

Excellent analytical and problem-solving skills

Education

Successful completion of the Canadian Securities Course & Conduct and Practices Handbook

Current registration as Investment Representative (IR)

Job description

Overview

Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives.

Responsibilities

• Follows up on client inquiries, account maintenance, new accounts set-up, transfers and remitting funds from registered and non-registered accounts upon client\'s request.


• Resolves client complaints in a timely and effective manner; escalates as required.


• Accepts and executes client initiated trades over the phone or in person and provides stock information as requested.


• Handles clients\' general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner.


• Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.


• Maintains and organizes client database and client files.


• Monitors incoming and outgoing assets and notifies IA of required actions to rebalance portfolios.


• Administers and processes documentation related to client files and regulatory requirements.


• Monitors redocumentation of client accounts on regular cycle to ensure client information and documentation is up-to-date.


• Ensures transactions and tasks are appropriately assigned to team members and completed.


• Mentors and coaches new or junior members to the team and branch.


• Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.


• Gathers and distributes information on updates to training, guidelines, technology, and other business related information.


• Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience.


• Follows through on the risk and compliance processes and policies to ensure we safeguard our customers\' assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.


• Protects the Bank\'s assets and clients\' assets and complies with all regulatory, legal, and ethical requirements.


• Maintains the confidentiality of client and Bank information.


• Completes complex & diverse tasks within given rules / limits and may include handling escalations from other employees.


• Analyzes issues and determines next steps.


• Broader work or accountabilities may be assigned as needed.

Qualifications

• Bilingual (French and English) mandatory


• Typically between 3 – 5 years of experience in wealth management, financial planning, banking, or investment advisory


• Advanced knowledge of investment process and procedures.


• Advanced knowledge of administrative process and procedures as contained in Sales Administration Manual.


• Advanced knowledge of proprietary products and services in order to identify potential products and services to client needs and advising IA(s).


• Knowledge of compliance practices and regulations.


• Knowledge of Insurance and group products is an asset


• Knowledge of Trust and Estate services is an asset


• Knowledge of Financial / Retirement planning.


• Knowledge of trade processing rules.


• Successful completion of the Canadian Securities Course & Conduct and Practices Handbook.


• Current registration as Investment Representative (IR).


• 10 CO credits / Compliance training over a 2 year cycle to meet Mandatory IIROC Continuing Education requirement.


• Verbal & written communication skills - Excellent.


• Organization skills - Excellent.


• Collaboration & team skills - Excellent.


• Analytical and problem solving skills - Excellent.

Salary and Benefits

Salary: 35, $66,300.00

Pay Type: Salaried & Commission

The above represents BMO Financial Group\'s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group\'s expected target for the first year in this position.

BMO Financial Group\'s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit :

About Us

At BMO we are driven by a shared Purpose : Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We\'ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we\'ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other\'s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters : BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.