Bilingual Client Advisor, Tiffany Contact Centre, Toronto

TIFFANY & CO; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A luxury jewelry brand in Toronto is looking for a Client Advisor to join their Contact Center. The role involves delivering a best-in-class client experience and requires proficiency in both English and French, along with a strong background in luxury service. The ideal candidate is a passionate communicator and multitasker who can work varied schedules. This position offers a dynamic environment with opportunities for professional growth.

Qualifications

• Experience in luxury client service with a client-centric mindset.
• Excellent verbal and writing communication skills in French & English.
• Strong computer experience on multiple software platforms.

Responsibilities

• Deliver luxury best-in-class client experience across contact channels.
• Listen to each client's needs and address them authentically.
• Achieve and exceed client service goals and sales targets.

Skills

Luxury client service experience

Verbal and written communication in French & English

Strong computer experience

Multitasking ability

Passion for the brand

Tools

Salesforce

Job description

Overview

We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.

Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better.

At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence.

Based at Tiffany Ritz-Carlton store, the Client Advisor, Contact Center holds the critical position of embodying the Tiffany brand in each and every client interaction. The Contact Centre Client Advisor is responsible for delivering luxury best-in-class client experience across multiple contact channels by listening to each client's personal needs and addressing them through elevated and authentic communication. They are excellent communicators and brand ambassadors whose passion for Tiffany is conveyed in every conversation and lays the foundation for building long-term client loyalty. They will be responsible for achieving and exceeding client service goals and commercial sales targets.

Qualifications

• Experience in luxury client service (retail, travel, hospitality) and a client-centric mindset
• Excellent verbal and writing communication skills in French & English, high energy, and passion
• Strong computer experience working on multiple software platforms
• Ability to multitask, handling phone, email, and live chat communications
• Flexibility to work varied schedule, including days, nights, weekends, and holidays
• Must have authorization to work in Canada
• Proficiency with Salesforce is a strong asset

Accommodation & EEO

Tiffany & Co is committed to fostering a workplace where individual differences are recognized, appreciated, and respected and encourage applications from people with disabilities. Accommodations are available for applicants with disabilities throughout the entire hiring process. If you require an accommodation, please contact us at [e-mail] to let us know and we will work with you to meet your needs. We wish to thank all applicants for their interest in Tiffany & Co., but only those selected for an interview will be contacted.