Bilingual Claims Service Representative (Overnight) *Remote work* Full-Time, (Mississauga, ON, [...]

SCM; Mississauga; Remote; CAD 40,000 - 60,000; Full time

Job summary

A respected insurance services firm is seeking a Bilingual Claims Service Representative for overnight shifts. This full-time remote role requires strong communication skills in both French and English. Responsibilities include providing customer assistance with insurance claims and coordinating with vendors as necessary. Candidates should have post-secondary education and administrative experience.

Qualifications

• Minimum 1 year administrative experience.
• Effective communication skills in English and French.
• Attention to detail.

Responsibilities

• Provide personalized customer service of the highest level.
• Arrange for the dispatch of adjusters or vendor partners when required.
• Maintain database of service lapses for root cause analysis.

Skills

Strong communication skills

Team player with a commitment to quality

Excellent time management

Ability to adapt to change

Education

Post secondary education

Job description

Overview

Company: ClaimsPro LP

Position: Bilingual Claims Service Representative (Overnight) — Remote work, Full-Time

Location: Mississauga, ON, Canada

Role Summary

Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

Notes:

• Shifts operate on a seven (7) day rotating basis between the hours of 12AM to 8AM.
• Training will take place between 4PM to 12AM for 3-4 weeks.
• Only candidates fully bilingual in French and English will be considered.
• This is a full-time opportunity requiring 37.5 hours per week.
• To work remotely, you will require High Speed Internet (download and upload speed must both be at a minimum of 50 Mbps).

Preference will be given to candidates who have completed Insurance Institute courses — Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11).

Training will be in office; however, you can continue to work shifts remotely from home once trained.

Competencies

• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly manner
• Ability to treat people with respect under all circumstances and uphold the values of the organization
• Sound judgment and the ability to manage difficult customer situations, respond promptly to customer needs, solicit feedback, and improve service
• Ability to adapt to change and meet changing demands of the work environment
• Dependability; follow instructions, take responsibility for actions, and keep commitments
• Quality management mindset; look for ways to improve and promote quality
• High level of motivation
• Sound knowledge of telephone etiquette

Responsibilities

• Review ECS call reports to ensure calls have terminated properly and forward accurate and complete call reports as required
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer ECS menu
• Maintain database of service lapses for root cause analysis, report trends, and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/service agreements

Education, knowledge and experience

• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with the ability to learn quickly
• Effective communication skills, both written and verbal in English and French
• Attention to detail

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies not to contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.