Short Term Disability Intake Case Manager

Manulife; New Brunswick; On-site; CAD 57,000 - 68,000; Full time

Job summary

A leading financial services firm in Canada is looking for a candidate to manage short-term disability claims. This role involves building relationships with plan members and healthcare providers while ensuring efficient claims processing. Required qualifications include bilingual communication skills in French and English, strong organizational abilities, and a collaborative attitude. The company offers competitive salary, benefits, and a flexible work environment.

Benefits

Comprehensive benefits package

Career advancement opportunities

Flexible remote work arrangement

Supportive team environment

Qualifications

• Bilingual (French & English) is required for effective communication with clients.
• Strong organizational, prioritization, and planning skills are necessary.
• Ability to multi‑task and handle high workload volumes with tight deadlines.
• Positive attitude and ability to work collaboratively within a team.
• Strong written and verbal communication skills are essential.

Responsibilities

• Manage straightforward short‑term disability (STD) claims from intake to resolution.
• Build and maintain strong service relationships with plan members, sponsors, and healthcare providers.
• Gather and assess outstanding claims information efficiently.
• Approve, pay, and manage STD claims through established processes.
• Maintain productive relationships with internal partners to achieve client service deliverables.

Skills

Bilingual (French & English)

Organizational skills

Planning skills

Multi-tasking abilities

Positive attitude

Communication skills

Tools

MS Word

MS Excel

Job description

Employer Industry: Financial Services

Why consider this job opportunity:

• Salary up to $67,375 CAD
• Opportunity for career advancement and growth within the organization
• Flexible remote work arrangement
• Comprehensive benefits package, including health, dental, and wellness benefits
• Supportive team environment that values diversity and inclusion
• Incentive programs tied to business and individual performance

What to Expect (Job Responsibilities):

• Manage straightforward short‑term disability (STD) claims from intake to resolution
• Build and maintain strong service relationships with plan members, sponsors, and healthcare providers
• Gather and assess outstanding claims information efficiently
• Approve, pay, and manage STD claims through established processes
• Maintain productive relationships with internal partners to achieve client service deliverables

What is Required (Qualifications):

• Bilingual (French & English) is required for effective communication with clients
• Strong organizational, prioritization, and planning skills
• Ability to multi‑task and handle high workload volumes with tight deadlines
• Positive attitude and ability to work collaboratively within a team
• Strong written and verbal communication skills

How to Stand Out (Preferred Qualifications):

• Familiarity with medical terminology
• Intermediate PC skills with MS Word and MS Excel
• Previous experience in Group Disability Claims is an asset

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