Bilingual Call Center Agent (English/French)

The Acquisition Group; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading marketing and consulting firm is hiring a Bilingual Call Center Sales Agent in Burnaby. This role involves educating customers on TELUS products, making outbound calls, and providing excellent customer service. Candidates should possess a passion for sales and be bilingual in French and English. Enjoy competitive compensation, a supportive team environment, and career advancement opportunities. Apply today and start your exciting career!

Benefits

Competitive hourly salary

Uncapped commissions

Career advancement opportunities

Annual gala for recognition

Supportive team environment

Qualifications

• Bilingual in French and English is mandatory.
• Strong phone etiquette and professional communication skills.
• Excellent ability to work independently and manage time effectively.

Responsibilities

• Educate customers on TELUS products and services.
• Make outbound calls to create awareness about services.
• Handle inbound calls to address customer inquiries.

Skills

Sales passion

Clear communication

Empathy

Work ethic

Multitasking

Job description

Now Hiring: Bilingual Call Center Sales Agent – Join a Growing, High-Energy Team!

Do you thrive in a fast-paced environment? Love connecting with people? Looking to start or grow your career in customer service and sales with a company that actually invests in YOU?

If yes — this is your chance.

The Acquisition Group, one of Canada’s most trusted marketing and consulting firms, is expanding our call center team to represent our valued client, TELUS Communications. We are looking for motivated, positive, and ambitious individuals ready to build a long-term career.

What You'll Do:

• Educating customers on TELUS products and services by clearly explaining features, benefits, and promotions.
• Making outbound calls to create awareness in the community about available services and upcoming offers.
• Handling inbound calls to address customer inquiries, resolve concerns, and provide accurate information.
• Actively listening to customer needs and offering clear, helpful answers to their questions.
• Delivering an excellent customer experience while maintaining confidentiality and professionalism at all times.
• Working collaboratively with a supportive and passionate team to ensure a best-in-class customer experience.

What Makes You a Great Fit:

• A genuine passion for sales and a natural interest in engaging with people.
• Strong phone etiquette with clear, confident, and professional communication.
• An empathetic and caring approach to understanding and supporting customer needs.
• A solid work ethic with the drive to meet goals and deliver consistent results.
• Excellent ability to work independently, multitask, and manage time effectively.

Additional Requirements:

• Bilingual in French and English (mandatory)
• Ability to work full-time: Monday to Friday: 7:50 AM – 3:50 PM OR 11:00 AM – 7:00 PM; Weekends: 9:00 AM – 5:00 PM (up to twice per month)
• Ability to pass a Criminal Background Check
• Previous experience in customer service, sales, or a call center is preferred but not required.
• Must be 19 years of age or older.

Why You’ll Love Working With Us:

• Supportive Team Environment: Join a family of passionate professionals where collaboration and mutual support are valued.
• Competitive Compensation: Enjoy an hourly salary paired with uncapped commissions, ensuring your dedication and success are always recognized and rewarded.
• Career Advancement: Every leader in our organization started with an entry level role. Growth isn’t just possible—it’s encouraged and actively supported.
• Annual Gala: Celebrate success in style at our end-of-year event with awards, entertainment, and recognition for top performers.
• Autonomy: Take ownership of your workday and manage your time effectively while meeting goals.
• Recognition: From monthly shoutouts to year-round incentives, hard work and achievements are always acknowledged.
• Work Hard, Play Hard: Enjoy a dynamic environment where effort is rewarded and team spirit is celebrated.

Your next big opportunity is here! Join a team that celebrates hard work, nurtures talent, and believes in your potential—apply today and start building your exciting career with The Acquisition Group!