Bilingual Associate, Life Service - Advice Centre

RBC; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading financial institution is looking for a Bilingual Associate for its Life Service team in Mississauga. This role involves interacting with clients to provide insurance assistance over the phone and responding to email inquiries. The ideal candidate is required to be bilingual in English and French, possesses excellent communication skills, and can demonstrate strong attention to detail. This position offers competitive pay and flexible work/life balance options.

Benefits

Flexible benefits

Work/life balance options

Career development programs

Investment and retirement savings plans

Qualifications

• Must be able to meet the technological and confidentiality requirements of the role.
• Flexibility to work a variety of shifts.
• Demonstrated skills in providing world-class client service.

Responsibilities

• Provide insurance assistance to clients based on their needs.
• Effectively answer inbound calls regarding policy information.
• Respond to email inquiries related to policies.

Skills

Bilingualism (English and French)

Excellent oral and written communication skills

Strong attention to detail

Problem resolution skills

Ability to navigate between multiple systems

Job description

Job Description

What is the opportunity?

We are currently recruiting for a February 2026 start date. Apply now to increase your chances of being selected.

You are a dynamic individual with a passion for helping people by joining our fast-paced Life Service team at the RBC Insurance Advice Centre. As a Bilingual Associate, Life Service you will interact with clients over the phone, providing them with insurance answers related to their policy details.

What will you do?

• Effectively answer inbound calls centered on updating, managing, and reporting of policy information to our clients – life and health policy owners and brokers
• Respond to email inquiries related to their policies by both owners and brokers
• Provide insurance assistance to clients based on their needs
• Accurately analyze and report all information in relation to the terms and conditions of the policy in a timely manner
• Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the first point of contact, demonstrating the ability to connect through discussion and elevate as necessary
• Demonstrate a solid understanding of the policies and effectively communicate them to clients and brokers
• Use procedures effectively and seamlessly during calls

What do you need to succeed?

Must-have

• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
• Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8 am to 8 pm EST, to better help our clients
• Excellent oral and written communication skills
• Strong attention to detail and problem resolution skills
• Ability to navigate between multiple systems
• Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
• Ability to work independently in a structured environment, with proven time management, organizational skills
• Must be able to meet the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)

Nice-to-have

• Knowledge of insurance products & policies (Life and Health)
• Call centre experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your business and career
• Flexible work/life balance options
• RBCI software tools to boost your productivity

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy

Additional Job Details

Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City: Mississauga

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: INSURANCE

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-11-25

Application Deadline: 2025-12-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.