Bilingual Associate Credit Officer

RBC; Montreal; Hybrid; CAD 125,000 - 150,000; Full time

Job summary

A major Canadian bank in Montreal is seeking a Bilingual Associate Credit Officer. This hybrid role in Risk Operations focuses on managing complex client transactions and ensuring process efficiency. Candidates must be bilingual in English and French, possess strong organizational skills, and thrive in fast-paced environments. The position provides opportunities for skill development and an inclusive work culture.

Benefits

Comprehensive Total Rewards Program

Leadership support for development

Opportunity for skill development

Qualifications

• Must be bilingual in English and French.
• Proven administrative and organizational skills.
• Experience in fast-paced operations environments.

Responsibilities

• Ensure fulfillment and servicing of complex client transactions.
• Compile documentation for Commercial Credit Review.
• Manage incoming documents and ensure data integrity.

Skills

Bilingualism (English and French)

MS Excel

Organizational skills

Change management

Time management

Tools

Synergy

CMS

CASPER

Panther

Covarity Dashboard

Job description

What is the opportunity?

As a Bilingual Associate Credit Officer, you will be in a hybrid role within Risk Operations, offering exposure to Business Financial Services (BFS). You will ensure fulfillment and servicing of complex client transactions and investigations, analyze non-standard and specialized transactions, and resolve client investigations and/or process gaps. You will leverage RBC leadership to adapt to change and grow in an agile team, participate in continuous improvement activities, and balance client experience with mitigation of operational and/or compliance risk, aligned to CB Operations business objectives and Our Collective Ambition vision.

What will you do?

• Compile documentation and information required by the Credit Advisory Group (CAG) to commence Commercial Credit Review (CCR).
• Collect information from various host systems and liaise with team members to obtain non-host system information (e.g., Financial Statements).
• Track receipt of required documents and information and build files for the CAG, ensuring efficiency with accuracy of information.
• Ensure data integrity during file preparation and take action to correct errors in various systems (Synergy, Casper, etc.).
• Liberate time through front-end set-up administration, and communicate with Commercial Account Managers (CAM) regarding required client financials and documentation.
• Organize and clean-up CASPER applications prior to sending for adjudication.
• Leverage various forms of automation to assist in day-to-day tasks, such as managing tracking sheets and ensuring timely electronic storage of documents.
• Manage incoming documents and ensure appropriate dissemination of information.

What do you need to succeed?

Must-have

• Bilingualism (English and French) required, as you will regularly work with RBC partners and/or employees across Canada with English and French-speaking needs.
• Proven efficient administrative and organizational skills.
• Strong MS Excel, Word and Outlook skills.
• Experience working in a fast-paced, detail-oriented operations environment.
• Change management experience and ability to adapt quickly in an agile environment.
• Proven ability to independently balance priorities and have effective time management skills.

Nice-to-have

• Experience with Synergy, CMS, CASPER, Panther and Covarity Dashboard would be desirable.
• Knowledge of BFS products, processes and service.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Opportunity to develop new skills and knowledge within Risk Operations.
• A comprehensive Total Rewards Program including enhanced performance management compensation.
• Leaders who support your development.
• Ability to make a difference and lasting impact.
• Opportunity to take on progressively greater accountabilities.

Job Skills

Communication, Customer Service, Data Entry, Data Gathering, Analysis, Documentation, Retail Sales Support and Administration, Retail Systems, Taking Ownership, Teamwork.

Additional Job Details

Address: 1 Place Ville Marie, Montréal

City: Montréal

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-09-25

Application Deadline: 2025-10-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our growth as one of the largest and most successful banks in the world. Our policies and programs foster a workplace based on respect, belonging and opportunity for all.

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