Beauty Advisor

Holt Renfrew; Toronto; On-site; CAD 35,000 - 55,000; Full time

Job summary

Holt Renfrew is seeking a motivated Beauty Advisor who excels in providing exceptional service and building customer loyalty. The role involves achieving sales targets and fostering strong client relationships in a fast-paced environment. Ideal candidates have retail sales experience and a passion for beauty products.

Benefits

Generous employee discount

Pension plan

Health and dental benefits

Tuition assistance

Continuous learning and development

Qualifications

• Minimum two years in commission-based sales.
• Make-up artistry or aesthetics certificate may be required for certain brands.
• Prior retail sales experience in luxury preferred.

Responsibilities

• Deliver extraordinary customer service consistently.
• Exceed sales and service personal goals.
• Build a loyal personal client base.

Skills

Collaborative

Customer Service

Sales Targets

Education

High school diploma

Job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is commission-based and is directly tied to sales volume results.

Specific responsibilities include (but are not limited to) the following:

· Consistently deliver extraordinary service to all customers

· Exceed all sales and service personal goals and targets

· Exceed all sales and service brand goals and targets

· Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients

· Share expert level of product knowledge with entire store selling team

· Maintain solid relationships with buyer, vendor, and selling manager

· Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis

· Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars

· Perform floor recovery, visual merchandising, price change, and related sales support tasks

· Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc

· Resolve all customer service issues and partner with selling management on any issues outside of guidelines

· Perform other duties, as assigned

The ideal candidate:

· High school diploma

· Proven ability to exceed sales targets

· Highly collaborative; working with and through others in a team-oriented environment

· Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision

· Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays

· Minimum of two or more years experience in a commission-based sales environment

· Make-up artistry or aesthetics certificate may be required for certain brands

· Prior retail sales experience in a luxury environment preferred

The measures of success:

· Contribution to financial objectives

· Individual objectives linked to the achievement of department goals

· Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.