Bear Hill Lodge Jasper AB front desk agent

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join a dynamic team at an esteemed resort as a front desk agent. This role offers an exciting opportunity to engage with guests, ensuring their stay is memorable. You will be responsible for registering guests, managing reservations, and providing exceptional customer service. In this fast-paced environment, your attention to detail and interpersonal skills will shine as you assist guests with their needs. This seasonal position allows you to work in a beautiful location, making it perfect for those who enjoy a vibrant hospitality atmosphere. If you are looking for a rewarding experience in the hospitality industry, this is the role for you.

Benefits

Bonus

Qualifications

• 1-2 years of experience in hospitality or customer service roles.
• Must have a secondary school graduation certificate.

Responsibilities

• Register guests, assign rooms, and process reservations.
• Provide information about hotel services and local attractions.
• Balance cash and complete related reports.

Skills

Customer Service

Attention to Detail

Interpersonal Skills

Flexibility

Education

Secondary (high) school graduation certificate

Tools

Central Reservation System (CRS)

Job description

Bear Hill Lodge Jasper AB front desk agent

Bear Hill Lodge, Jasper, AB
$17–$19 an hour - Part-time, Full-time

Job details
Pay: $17–$19 an hour
Job type: Part-time, Full-time
Location: Jasper, AB

Full job description

Education: Secondary (high) school graduation certificate
Experience: 1 year to less than 2 years

Work setting: Hotel, motel, resort

Tasks:

1. Register arriving guests and assign rooms
2. Process group arrivals and departures
3. Take, cancel and change room reservations
4. Provide information on hotel facilities and services
5. Provide general information about points of interest in the area
6. Process guests' departures, calculate charges and receive payments
7. Balance cash and complete balance sheets, cash reports and related forms
8. Maintain an inventory of vacancies, reservations and room assignments
9. Follow emergency and safety procedures
10. Answer telephone and relay telephone calls and messages
11. Assist clients/guests with special needs
12. Perform light housekeeping and cleaning duties
13. Provide customer service

Computer and technology knowledge: Central reservation system (CRS)

Work conditions and physical capabilities:

1. Attention to detail
2. Fast-paced environment
3. Work under pressure

Personal suitability:

1. Client focus
2. Dependability
3. Efficient interpersonal skills
4. Excellent written communication
5. Flexibility
6. Judgement
7. Organized
8. Reliability
9. Team player

Screening questions:

1. Are you currently legally able to work in Canada?
2. Do you have previous experience in this field of employment?

Financial benefits: Bonus
Duration of employment: Seasonal
Language of work: English
Hours of work: 15 to 40 hours per week