BDC - Service Coordinator

Dilawri Group of Companies - Ontario Region; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading automotive group in Peel Region is seeking experienced Service Customer Care Representatives. This role involves assisting customers with service appointments and promoting maintenance services. Ideal candidates will have strong communication skills and customer service experience, preferably in an automotive environment. The position offers competitive compensation, bonuses, and opportunities for growth.

Benefits

Competitive compensation

Lucrative bonus plan

Appealing benefits plan

Employee support and training programs

Career growth opportunities

Employee discount programs

Work-life balance

Qualifications

• Two years’ experience in the Customer Service field is an asset.
• Automotive call-centre experience is preferred.
• Ability to remain calm and focused under pressure.

Responsibilities

• Engage existing customers to promote maintenance services.
• Manage inbound inquiries and schedule service appointments.
• Strive for positive relationships with customers and team.

Skills

Customer Service Experience

Strong Telephone Skills

Teamwork

Effective Communication

Organizational Ability

Education

Secondary School Diploma

Job description

Overview

WANT TO WORK for one of Canada’s Best Managed Companies?

CALLING EXPERIENCED AND ASPIRING SERVICE CUSTOMER CARE REPRESENTATIVES!

Located at Dixie Road & Highway 401, our team assists customers in scheduling service appointments for their vehicles at any of our 23 Ontario dealerships. This is an inbound heavy contact centre where phone, email, & text inquiries are managed in a timely and professional manner. Some outbound activities are expected through email, text, & phone to maintain active customer relationships.

Responsibilities

• Engage existing customers with the intent to promote maintenance services recommended by the manufacturer and, whenever possible, promote other applicable services.
• Manage inbound inquiries from, and outbound communications to, new and existing Service Department customers with the goal of scheduling service appointments.
• Adhere to departmental “scorecards” to ensure all Dilawri and OEM quality expectations are met.
• Ensure assigned desk space, along with common work areas are clean and tidy at all times.
• Maintain a professional appearance.
• Keep up-to-date on new products and services provided, their features and customer benefits, as well as all price changes.
• Strive for professional and positive relationships with every customer, both internal and external, along with company leadership and dealership staff.
• Perform other tasks, based on management requirements and instructions.

Qualifications

• Two (2) years’ experience in the Customer Service field will be considered an asset.
• Automotive call-centre experience will be considered an asset.
• Automotive Appointment Coordinator, Service Advisor, or Parts Advisor experience will be considered an asset.
• Strong telephone skills
• Must have friendly and cooperative attitude
• Ability to perform basic math
• Able to cooperate with all staff members in all departments
• Must have excellent attendance habits
• Must be presentable with work attire
• Ability to work in a team environment to achieve common goals
• Effective written and oral communication skills
• Ability to take ownership of problems with a positive attitude and bring them to completion
• Ability to remain calm and focused under all circumstances to deliver exceptional service to customers
• Organizational ability and attention to detail
• Secondary School Diploma

Alternating Shift Times

• Two Weeks are Monday to Friday – 8:30am to 5:30pm (1-hour unpaid lunch)
• One Week with a Saturday shift – 7:30am to 4:30pm (a day off during the week will be provided when Saturday is scheduled.)

What We Offer

• Competitive compensation
• Lucrative bonus plan
• Appealing benefits plan
• Employee support and training programs
• Wide array of career growth and advancement opportunities
• Employee discount programs
• Work-life balance

About Us

Dilawri Group of Companies represents 83 dealerships nationwide with 23 dealerships in Ontario! We offer a performance-driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We offer a “promote from within culture”, a collaborative and inclusive work environment, that encourages creativity and professional growth.

Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.