Banking Customer Advisor: Personal Service

BMO; Verona; On-site; CAD 34,000 - 45,000; Full time

Job summary

A major financial institution in Canada is seeking a customer service representative to provide exceptional service and support for banking transactions. This role involves identifying customer needs, advising on products, and enhancing the customer experience. Candidates should have strong interpersonal skills, a commitment to helping customers, and a willingness to learn. No prior experience is required, and a post-secondary degree is preferred. The salary range for this role is between $34,750 and $44,900.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Discretionary bonuses

Qualifications

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.

Responsibilities

• Delivers exceptional service to customers and identifies needs for financial solutions.
• Supports customer requests for banking services, handling transactions and inquiries.
• Contributes to meeting branch business results and enhances customer experience.

Skills

Customer service orientation

Interpersonal skills

Problem-solving ability

Basic digital literacy

Collaboration skills

Education

Post-secondary degree or certification in related field

Job description

A major financial institution in Canada is seeking a customer service representative to provide exceptional service and support for banking transactions. This role involves identifying customer needs, advising on products, and enhancing the customer experience. Candidates should have strong interpersonal skills, a commitment to helping customers, and a willingness to learn. No prior experience is required, and a post-secondary degree is preferred. The salary range for this role is between $34,750 and $44,900.