Bank Fraud Servicing Representative (Bilingual) - S

Canadian Tire; North Bay; On-site; CAD 40,000 - 60,000; Full time

Job summary

A well-known Canadian retail brand is seeking bilingual candidates for a customer service role focused on fraud prevention. Responsibilities include engaging with customers to identify suspected fraud and reviewing credit card applications to mitigate risks. Ideal candidates are customer-focused, detail-oriented, and possess strong communication skills. This role offers full-time and part-time positions and is based in North Bay, Ontario.

Qualifications

• Customer focused, willing to go above and beyond for customers.
• Solutions-oriented and strong attention to detail.
• Strong communication skills and ability to build relationships.

Responsibilities

• Engage in inbound/outbound contact to identify fraud.
• Review credit card applications to reduce fraud exposure.

Job description

Overview

Help us boldly shape retail in Canada. As the Financial Services segment of one of Canada’s most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcases the dynamic contributions from our employees, and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join an award-winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals who are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.

This role is for bilingual candidates only. Candidates will be required to speak both English and French fluently to be considered for a bilingual position.

*There are both full-time and part-time roles available*

Applicants located in Ontario are invited to apply.

Responsibilities

• Inbound/outbound contact centre, focused on identifying suspected fraud and initiating appropriate actions to mitigate to the organization, while ensuring customer account(s) and personal information are managed in a professional and confidential manner
• Reviews credit card applications with the goal of reducing CTFS exposure to fraudulent activity while completing review within acceptable established time frames

Qualifications

• Customer focused, who go above and beyond to respond to the evolving needs of our customers
• Solutions oriented and outcome focused, with a strong attention to detail
• Team players with strong communications skills, who build relationships easily

While some experience is preferred, if you have a willingness to learn and are able to solve problems while keeping the customer top of mind, then this is definitely the place to be.

Hours

Hours of our contact centre are: Monday to Friday 8am-8pm; Saturday and Sunday 8am-6pm. Shifts will be primarily evenings and weekends.

Pre-employment checks

• Reference Check
• Credit Checks
• Criminal Background Check
• Sanctions & PEP Screening

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there’s a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our core value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.