BA / Technical Writer Opportunityt-Toronto, ON / calgary, AB -Hybrid

W3Global; Toronto; Hybrid; CAD 87,000 - 117,000; Full time

Job summary

A leading staffing firm is offering a BA / Technical Writer position in Toronto, ON, requiring entry-level candidates. You will produce and maintain technical documents, ensuring clarity and compliance with industry standards. This role is hybrid and focuses on translating complex technical information into accessible language. The position offers a salary range of CA$87,800.00-CA$116,745.00.

Qualifications

• Entry level position requiring the ability to translate complex concepts into clear documentation.

Responsibilities

• Author and maintain technical content such as Service Management Plans and process runbooks.
• Translate complex DOCSIS, PON, and AI concepts for varied audiences.
• Develop documentation frameworks in line with industry best practices.

Job description

Overview

BA / Technical Writer opportunity – Toronto, ON / Calgary, AB (Hybrid) at W3Global.

Responsibilities

• Author and maintain technical content including Service Management Plans (SMPs), KPI catalogs, process runbooks, playbooks, technical network diagrams, and technical standards.
• Translate complex DOCSIS, PON, virtualization, telemetry, and AI / automation concepts into audience-appropriate language.
• Develop layered documentation frameworks (physical, logical, customer experience) to align with industry best practices.
• Collaborate with engineers, architects, program managers, and leadership to capture technical insights.
• Facilitate interviews, workshops, and information-gathering sessions to ensure documentation reflects both technical accuracy and operational needs.
• Act as a documentation liaison across workstreams to ensure alignment with broader vCMTS and network strategy initiatives.
• Establish and maintain documentation standards, templates, and style guides.
• Ensure all documentation meets internal and external compliance, accessibility, and industry standards (CableLabs, SCTE, NCTA).
• Conduct peer reviews and edit documentation for clarity, structure, and consistency.
• Build scalable documentation processes and repositories that support ongoing knowledge management.
• Incorporate feedback loops and version control practices to keep documentation accurate and up to date.
• Provide executive-friendly summaries, visuals, and communication materials that highlight key insights from technical data.

Qualifications

• Entry level

Employment type

• Contract

Job function

• Research, Analyst, and Information Technology

Industries

• Staffing and Recruiting

Location

Toronto, Ontario, Canada

Salary

CA$87,800.00-CA$116,745.00