B2B Coordinator

Dermalogica Canada; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading skincare company in Toronto is seeking a B2B Coordinator to manage operations and support professional account growth. The ideal candidate has 2-3 years of experience with Shopify Plus, strong collaboration skills, and a proactive mindset. This hybrid position involves working both in-office and remotely, with a focus on improving the user experience and driving sales across professional accounts.

Benefits

Company bonus program

Monthly product allocation

RRSP Matching Contribution Plan

Fitness subsidy

Competitive Extended Health Care, Vision, and Dental

Qualifications

• 2-3 years of experience with Shopify Plus, Shopify B2B exposure is a strong asset.
• Resourceful and creative in troubleshooting complex issues.
• Entrepreneurial, organized, strong work ethic and self-driven.

Responsibilities

• Manage the day-to-day operations of the B2B platform.
• Drive growth of professional account adoption on B2B platform.
• Collaborate with cross-functional teams for relevant projects.

Skills

Proficient in Shopify

Strong analytical mindset

Collaboration and teamwork

Education

Post secondary certificate, diploma or BA

Tools

Shopify Plus

Excel

PowerBI

Job description

Overview

Dermalogica is looking for a well-versed B2B Coordinator to manage the day-to-day operations and support the growth of our professional division. As early adaptors to Shopify B2B, we have moved towards democratizing technology and creating a flexible, easy to use shopping experience for both our DTC and B2B customers under a single unified commerce umbrella. This is a supportive role within the department sharing insights, leveraging data and liaising with key counterparts across the organization.

Your impact

• Proficient in Shopify; exposure to Shopify B2B but not mandatory
• Drive the growth of professional account adoption on our B2B platform by accelerating usage and enhancing the user experience through optimized UI/UX design
• Manage the product catalogue including listing new products and new account setups
• Use the promotional framework to set up specific promotions for account groups using the necessary metaobjects
• Oversee key tasks including merchandising and innovation launches, inventory management and promotions
• Collaborate with the Professional Sales Director and marketing team to identify growth opportunities and boost promotional performance through cohort analysis and strategic on-site feature implementation
• Liaise with cross-functional teams including professional sales, marketing, finance and customer service for relevant projects
• Oversee the ongoing collaboration with Shopify’s product team and roadmap planning
• Attend relevant development calls to support completion of tasks and bugs
• Support growth of the platform by driving adoption, order frequency, and order volume among professional accounts

Requirements

• 2-3 years of experience with Shopify Plus, Shopify B2B exposure is a strong asset
• Post secondary certificate, diploma or BA preferred
• ERP experience a bonus
• Previous merchandising, promotions and inventory management experience
• Resourceful and creative in troubleshooting sometimes complex issues
• Proficient with data platforms and excel
• Strong analytical and sales-focused mindset
• Entrepreneurial, organized, strong work ethic and self driven
• A collaborator, true team player ready and willing to support the organization when necessary

Preferred Skills

• Familiarity with data & analytics platforms (e.g. PowerBI, RetentionX, Tableau)
• Associated Shopify apps or integrations
• Comfort with Project management platforms (e.g. Monday.com)
• Bilingual (French/English) preferred

What You’ll Gain

• The opportunity to work with a dynamic, creative team that directly influences brand growth
• Exposure to global ecommerce and marketing strategies, with the chance to contribute at a local level
• A workplace culture that values creativity, agility, and inclusivity
• Career growth within a brand that blends entrepreneurial agility with the resources of a global powerhouse

Working conditions

• Hybrid work model: 60% in-office with core in office hours from 10am–4pm
• Flexibility required for occasional evenings and weekends based on business need and with notice

Why work with us

• Company bonus program
• Monthly product allocation
• RRSP Matching Contribution Plan
• Fitness subsidy
• Competitive Extended Health Care, Vision, and Dental
• Maternity Leave top up, Paternity Leave and Fertility benefit
• 60% Hybrid work schedule and one week work from anywhere (restrictions apply)
• Life Insurance
• Employee Assistance Program, Teledoc and Mental Health Navigator tools

Dermalogica is not only a highly sought-after professional skin care line in Canada, we are also dedicated to education, personalization and human touch. Dermalogica's mission is to define and bring respect and success to professional skin care therapists through excellent education, innovative products and outstanding customer service.

Our commitment to you:

Dermalogica is committed to diversity and inclusion to enhance our business outcomes and create a brighter future for our diverse employees, global consumers, partners, and communities. We welcome applications from visible minorities, individuals with disabilities, and members of the LGBTQ2+ community and encourage applicants to self-identify.

We’re committed to ensuring inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. If you require assistance during our recruitment process due to a disability, please contact us through our applicant tracking tool, BambooHR.