Automotive Customer Service Representative/ Service Writer

Midas WEST TEXAS; Town of Bridgewater; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading automotive service provider in Canada is looking for an Automotive Customer Service Representative/Service Writer to manage service department activities. This role involves delivering exceptional customer service, overseeing vehicle inspections, and leading a team. The ideal candidate should have general automotive knowledge, strong communication skills, and leadership abilities. Midas offers excellent pay, benefits including medical-dental, retirement plans, and opportunities for career growth.

Benefits

Excellent Pay

Medical-Dental Benefits

Retirement Plan

Paid Vacation

Qualifications

• General automotive knowledge is essential.
• Excellent customer service skills are required.
• Strong communication abilities are a must.

Responsibilities

• Deliver exceptional customer service while consulting with customers.
• Oversee vehicle inspections and make comprehensive recommendations.
• Lead and train team members while aligning with company values.

Skills

General automotive knowledge

Excellent customer service disposition

Good communication skills

Leadership ability

Team building skills

Ability to work a flexible retail schedule

Valid driver’s license

Automotive experience

Job description

Automotive Customer Service Representative/ Service Writer

Customer Service (Full Time) • Midas BRIDGEWATER 4867

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for an Automotive Customer Service Representative/Service Writer to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications

• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license
• Automotive experience A+

Excellent Pay, Plus Benefits(Medical-Dental) Retirement Plan, Paid Vacation

As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.

At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.

I started working as a entry-level Oil Changer just to get my foot in the door and I showed them what I can do. Within 2.5 years I was the Assistant General Manager for the company and the northern store's General Manager.