Auto Parts Store Junior Counterperson

Auto Parts Centres; London; On-site; CAD 30,000 - 60,000; Full time

Job summary

A family-owned automotive business in London, ON is seeking a Junior Counterperson. This role involves providing excellent customer service, processing orders, and managing automotive parts inventory. The ideal candidate will possess automotive knowledge, strong communication skills, and a commitment to a team-oriented environment. Competitive hourly wage with comprehensive benefits package offered.

Benefits

Comprehensive benefits package

Employee pricing on products

Health Care Spending Account

Qualifications

• Knowledge or experience in automotive aftermarket parts preferred.
• Previous customer service experience expected.
• Ability to navigate online databases and training.

Responsibilities

• Provide customer service in-person and over the phone.
• Load auto parts into delivery vehicles safely.
• Maintain the store's appearance and organization.

Skills

Customer service

Automotive knowledge

Basic computer skills

Mathematical skills

Communication skills

Tools

Microsoft Office Suite

Job description

Overview

Position Title : Auto Parts Store Junior Counterperson

Location : London, ON

Type of Employment : Full-time permanent

Compensation : $18.00-20.00 per hour based on experience, and a comprehensive benefits package

Hours :

• Tuesday to Friday 7 : 30 am to 4 : 30 pm
• Saturday 8 : 00 am to 12 : 00 pm
• Additional hours may be available / required based on business needs

Who are we looking for?

• A dedicated individual looking for long-term employment with opportunity for growth, and is committed to working reliably for 38 to 44 hours per week
• A team player with a strong work ethic, positive attitude and customer-focused mindset
• An individual with a passion for customer service, and knowledge of automotive aftermarket parts, cataloguing systems and / or sales / repair / service experience

Position Summary

Canusa / APC fosters long-lasting relationships with our customers. We establish connections built on trust, transparency, and dedication. The primary objective of this role is to provide professional customer service and process orders using automotive knowledge, company systems and parts catalogues. The individual will also pick, pack, ship, receive, stock and organize automotive parts. Effective use of company resources and tools is an integral part of this role, as well as meeting and setting customer service goals.

Who are we?

Canusa Automotive Warehousing Inc. (Canusa) | Auto Parts Centres (APC) is a family-owned business that values workplace culture and safety. Canusa / APC provides opportunities to grow alongside accomplished industry leaders. If you are a dedicated individual searching for rewarding, long-term employment, this career could be the perfect fit! Visit our website to learn more about us at.

Key Responsibilities

• Provide quality customer service and assist customer inquiries both in-person and over the phone using automotive knowledge, company database and parts catalogue
• Answer inbound calls and ensure all calls are answered in a professional manner
• Conduct follow-up calls to customers as necessary
• Complete necessary paperwork (e.g. warranty forms) in an accurate manner
• Efficiently and safely load auto parts into delivery vehicles
• Maintain overall store appearance by cleaning and organizing on a regular basis
• Pick, pack, ship, receive, stock, and organize auto parts when necessary
• Other reasonable duties as assigned by the management team

Key Requirements and Experiences

• Automotive aftermarket parts knowledge / experience (customer service, sales, repair) preferred
• Customer service experience preferred
• Basic computer skills (e.g. ability to use and navigate Microsoft Office Suite, including Word and Excel, online database and web-based training)
• Basic mathematical skills and understanding of basic units of measurement
• Ability to sort items alphanumerically

Desirable Skills and Abilities

• Knowledge of wholesale practices and techniques
• Strong communication skills (verbal and written)
• High level of professionalism
• Positive attitude with a flexible mindset
• Health and safety awareness (e.g. safe material handling practices, knowledge and application of proper ergonomics and hand hygiene)
• Accountability and dependability
• Excellent ability to work independently and as a team
• Time management skills and prioritization skills with a deadline-oriented mindset
• Ability and willingness to learn new technology and procedures
• Attention to detail and excellent organization skills
• Ability to multitask
• Ability to thrive in a fast-paced environment and take initiatives as necessary (challenge-seeking attitude)
• Ability to understand, respond to and work with a diverse population
• Strong willingness to improve, learn and adapt in accordance with new practices and change

Physical Demands and Work Environment

• Ability to lift and move 10 lbs. (4.5 kg) to 50 lbs. (22.7 kg) safely and consistently
• Ability to walk, stand, climb ladders and stairs, balance, lift and bend on a regular basis

Why work with us?

• A supportive culture with the opportunity for a long-term career
• Strong focus on the health and safety of employees with a dedicated Joint Health and Safety Committee (JHSC)
• Employee and Family Assistance Program (EFAP)
• Comprehensive benefits package that includes health, dental, out-of-country / province travel, long-term disability, accidental death and dismemberment and life insurance benefits (permanent full-time positions)
• Health Care Spending Account (HCSA)
• Deferred-Profit Sharing Plan (Retirement Savings Plan)
• Competitive wage based on experience
• Employee pricing on products, social club perks and employee appreciation events
• Co-operative team environment with the unified goal of providing customers with the best experience with a unique delivery service and distribution network
• Equal opportunity employer committed to diversity and inclusion. Accommodations are offered during the application process upon request

References

References from previous employment or education may be required.

Safety-Sensitive Position

This position is a safety-sensitive position. The employee must be free from impairment while at work and be fit for duty, as a high alertness level is absolutely required.

INDHP