Associate Technical Writer (Customer Content team)

Lightspeed; Montreal; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

A dynamic tech company in Montreal is looking for an Associate Technical Writer to join their Customer Content team. This entry-level role involves researching, writing, and translating technical content to support global merchants. Ideal candidates should possess exceptional bilingual skills, technical writing experience, and enjoy a collaborative work environment with flexible scheduling. The position offers a hybrid work model and various employee benefits.

Benefits

Flexible paid time off

Equity options

Pension contributions

Training opportunities

Health and wellness credits

Volunteer time off

Qualifications

• Entry-level candidate with experience in technical writing.
• Experience in writing and translating content for technical products.
• Ability to work on multiple projects under tight deadlines.

Responsibilities

• Researching and creating self-serve content in French and English.
• Collaborating with SMEs across time zones.
• Participating in peer reviews and continuous learning.

Skills

Exceptional written and verbal French and English skills

Technical writing or similar content creation experience

Ability to multitask in a fast-paced environment

Strong collaboration and communication skills

Tools

KMS/CMS tools (e.g., Zendesk, WordPress)

Basic HTML coding

Localization tools (e.g., Transifex, LocalizeJS)

Job description

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for an Associate Technical Writer to join our Customer Content team in Montreal. You will work alongside a team of writers and collaborate with SMEs across the business to research, write, edit, translate, upload, publish, localize, and maintain self-serve content across our products and platforms.

The content you create and translate for our Retail Help Centers and other self-service portals will help our global merchants get the most out of their Lightspeed products and services.

Please note: this role is based in Montreal, Quebec, Canada, with a hybrid schedule (3 days per week in our Old Port office).

See how Lightspeed is powering the world’s best businesses: https://www.youtube.com/watch?v=jg5hWAaEOvs

What you’ll be doing:

We’re a team of 8 people located in Canada, New Zealand, and the Philippines. Our team is responsible for empowering global merchants with actionable self-serve content to learn, evolve, and thrive in an ever-changing market.

• Researching, writing, editing, translating, uploading, publishing, localizing, and optimizing self-serve content in French and English.
• Balancing priorities to execute high-quality work for multiple projects on a deadline.
• Effectively communicating asynchronously and synchronously with global teammates and SMEs in English and French across time zones and mediums.
• Participating in peer review, self-driven learning, and data-driven experimentation for continuous improvement.

What you need to bring:

We're looking for an entry-level candidate with experience in:

• Exceptional written and verbal French and English skills.
• Technical writing or similar content creation experience.
• Writing and translating content for technical products (French <> English).
• Ability to multitask in a fast-paced environment while maintaining quality.
• Strong collaboration and communication skills, both async and sync.
• Experience with KMS/CMS tools (e.g., Zendesk, WordPress) and basic HTML coding.
• Bonus: experience with localization tools (e.g., Transifex, LocalizeJS).

We know people are more than just their CVs. If you're unsure about your fit, apply and give it a try!

Be a changemaker

You’ll enjoy:

• A flexible work environment that empowers you
• A culture that celebrates performance
• The opportunity to grow within a team that values your voice
• Career-defining opportunities

Plus benefits to keep you happy, healthy, and fulfilled:

• Flexible paid time off and remote work policies
• Equity options
• Contributions to your pension plan
• Training opportunities
• Health and wellness credits
• Volunteer time off
• Interest groups, social committees, sports teams
• Computer purchase program
• Enhanced parental leave

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning, global mobility, and inclusive benefits—all within a diverse, passionate team.

Lightspeed does not accept unsolicited agency resumes. If not directly engaged, we are not responsible for fees.

We are an equal opportunity employer committed to inclusion. Accommodations available upon request.

Where to from here?
Check out our career page for more info. Lightspeed is building communities through commerce and welcomes applicants from all backgrounds, including those with disabilities.

Who we are:

Lightspeed’s platform helps merchants innovate and grow, transforming online and physical operations. Founded in Montreal in 2005, we serve businesses worldwide and are listed on NYSE and TSX.

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