Associate Social Media Listener

ServiceTitan; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading software company in Canada is seeking a Social Media and Community Manager. This role involves managing brand interactions across social platforms, ensuring customer inquiries are addressed promptly. Candidates should have at least 2 years of experience in social media and community management, with excellent communication skills. The position offers opportunities for career growth and flexible time off, making it an attractive choice for those looking to advance their careers in a supportive environment.

Benefits

Flexible time off

Comprehensive onboarding program

Company-paid medical, dental, and vision benefits

Qualifications

• 2 years of experience with social media management and/or Facebook groups.
• 2 years of experience with community management and/or customer support.
• Reliable and secure access to high-speed internet.

Responsibilities

• Monitor and respond to brand mentions and conversations on social media.
• Provide timely responses to customer inquiries and capture sentiment.
• Collaborate with stakeholders to address customer issues.

Skills

Social media management

Community management

Excellent written communication

Detail-oriented

Tools

Salesforce

Job description

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Flexible time off with ample learning and development opportunities
• Comprehensive onboarding program and leadership training for all levels
• Company‑paid medical, dental, and vision benefits for you and your dependents
• Support for various life stages, including parental leave and adoption reimbursement
• Recognition and rewards programs to celebrate great work

What to Expect (Job Responsibilities)

• Monitor, escalate, and respond to brand mentions, comments, and conversations across social media channels
• Provide timely and helpful responses to customer inquiries while capturing customer sentiment and trends
• Collaborate with key stakeholders to address customer issues and escalate when necessary
• Communicate resources and information to customers via social media and community platforms
• Identify opportunities for process improvement to enhance the customer experience

What is Required (Qualifications)

• 2 years of experience with social media management and/or experience with Facebook groups
• 2 years of experience with community management and/or customer support
• Excellent written communication skills with a friendly, professional, and empathetic tone
• Detail‑oriented with the ability to multitask across multiple channels
• Reliable and secure access to high‑speed internet

How to Stand Out (Preferred Qualifications)

• Familiarity with Salesforce or CRM systems
• Experience in the B2B or SaaS industry

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