Associate Registrar (Student Services), TERM

University of Toronto; Toronto; On-site; CAD 97,000 - 125,000; Full time

Job summary

A leading Canadian university is seeking an Associate Registrar to provide direction to Academic Advisors, support student services, and enhance service delivery processes. The ideal candidate will have a Bachelor's degree, at least five years of advising experience, and strong supervisory skills. This full-time term position runs until February 28, 2027, and requires excellent communication and organizational abilities. Competitive salary offered with opportunities for professional development.

Qualifications

• Minimum five (5) years of relevant experience in student advising and administrative procedures.
• Experience working with academically at-risk students.
• Demonstrated ability to lead, coach, and motivate staff.

Responsibilities

• Provide direction and leadership to a team of Academic Advisors.
• Support the Registrar with training, development, and project management.
• Advise students on academic and financial matters.

Skills

Advising students on academic matters

Interpreting academic regulations

Providing case management support

Facilitating educational workshops

Analyzing service delivery processes

Supervisory experience

Excellent communication skills

Time management skills

Education

Bachelor’s degree in relevant field

Tools

Microsoft Office

ROSI/ACORN

Job description

Associate Registrar (Student Services), TERM

Date Posted: 12/16/2025 Req ID: 46441 Faculty/Division: New College Department: New College Campus: St. George (Downtown Toronto) Position Number: 00012328

Description

About us

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs. We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

New College opened in 1962 and has since developed its own traditions and identity, focusing on personal attention to students, innovative interdisciplinary programs, career mentorship and community outreach initiatives. Within our friendly and informal environment, we place a high priority on student support services and we have built a rich and inclusive learning community that includes academic support, amenities for studying and social interaction, and opportunities for co‑curricular and community engagement.

Your opportunity

Reporting to the Registrar, the Associate Registrar is responsible for providing direction, leadership and coaching to a team of Academic Advisors within the New College Registrar’s Office. Along with all of the student services responsibilities, the Associate Registrar supports the Registrar with providing people leadership, training and development, planning, project development and management, registrarial practices and partnerships. This is a full‑time, term/contract position up to February 28, 2027.

Your responsibilities will include

• Advising students on academic and/or financial matters by providing options and consequences incorporating personal circumstances impacting academic success and an understanding of an individual’s background
• Interpreting academic regulations, program and degree requirements
• Providing case management support to students requiring the coordination of multiple services
• Advising on the appropriateness, precedents and process for petitions and appeals, and suggesting alternative course of action as necessary
• Facilitating educational workshops and seminars
• Analyzing service delivery and/or internal processes and recommending improvements
• Following rules and procedural processes related to Freedom of Information and Protection of Privacy Act (FIPPA)
• Directing the activities of a team and collaborating with the Registrar to build and support team success

Essential Qualifications

• Bachelor’s degree in adult education, training and development, psychology, student development, or an acceptable equivalent combination of education and experience
• Minimum five (5) years of relevant experience in student academic and financial advising, and overseeing administrative procedures (e.g. petitions and appeals, degree requirements, etc.) in a university setting, preferably in a registrar’s office
• Experience interpreting, applying and advising on rules, guidelines, and procedures
• Experience working with and advising academically at‑risk students
• Experience with developing and facilitating workshops and seminars
• Demonstrated supervisory experience and proven ability to lead, coach, train and motivate staff
• Experience analyzing and redesigning workflow/business service processes to enhance efficiencies and align with organizational goals
• Sound knowledge of best practices in advising and student services
• Advanced skills with Microsoft Office (e.g. Word, Excel, PowerPoint, Outlook)
• Advanced skills with ROSI/ACORN, Degree Explorer, or other similar enterprise database solutions/CRM systems
• Excellent oral and written communication, presentation, and interpersonal skills
• Demonstrated time‑management skills with the ability to effectively prioritize, multi‑task, organize work, and meet tight deadlines while paying attention to detail
• Demonstrated skills and ability to provide effective guidance and advice to students in a responsive, empathetic, thoughtful, and discreet manner
• Knowledge and understanding of equity, diversity, decolonization, and inclusion in the context of a post‑secondary environment

Assets (Nonessential)

• Experience working with and advising international students and students from diverse backgrounds
• Thorough knowledge and experience with the programs, policies, and procedures of the Faculty of Arts & Science

To be successful in this role you will be

• Approachable
• Diplomatic
• Possess a positive attitude
• Resilient
• Team player
• Thoughtful

Closing Date: 01/06/2026, 11:59PM ET

Employee Group: USW

Appointment Type: Budget – Term

Schedule: Full‑Time

Pay Scale Group & Hiring Zone: USW Pay Band 15 – $97,348. with an annual step progression to a maximum of $124,491. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Registrarial Services

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity‑deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.
As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.
The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.
If you require any accommodations at any point during the application and hiring process, please contact [e-mail].

Job Segment: Registrar, Equity, CRM, Database, Administrative, Finance, Research, Technology