Associate, Operations III

RBC; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A major Canadian bank is seeking an Associate in Operations - Quality Control to ensure the accuracy and quality of client onboarding processes. The role involves daily oversight of account documentation, conducting reviews, and collaborating with stakeholders on process improvements. Candidates should have a 4-year degree, relevant experience in the Wealth Management industry, and strong analytical skills. This full-time position is based in Toronto and offers competitive compensation and benefits.

Benefits

Comprehensive Total Rewards Program

Bonuses and flexible benefits

Supportive leaders and coaching opportunities

Qualifications

• 1+ years of operations, securities, Wealth Management industry experience.
• 1+ years of experience working with large data sets and complex processes.
• Demonstrated ability in written and oral communication skills.
• Strong attention to detail and risk management mindset.
• Strong critical thinking skills and ability to propose innovative solutions.

Responsibilities

• Perform daily quality control oversight activities to validate client account process outcomes.
• Conduct regular quality control reviews to ensure adherence to regulatory requirements.
• Collaborate with stakeholders to identify and prioritize process improvements.
• Maintain department documentation, ensuring procedures are up-to-date.

Skills

Active Learning

Communication

Critical Thinking

Customer Service

Operational Delivery

Process Improvements

Time Management

Education

4-year degree from an accredited university

Tools

MS Excel

Power BI

Access

Job description

Job Description

What is the opportunity?

As an Associate, Operations - Quality Control, you will play a crucial role in ensuring the accuracy, completeness, and quality of client onboarding, account maintenance, and servicing processes within Wealth Management Canada Operations. Your attention to detail and analytical skills will be essential in identifying and addressing operational gaps, managing risk, and recommending process improvements. You will develop and apply an in-depth knowledge of regulatory requirements (KYC/AML/QI/FATCA/CRS) to review, verify, and validate client documentation and data. This will involve conducting thorough reviews of client information, identifying potential discrepancies or areas of non‑compliance, and taking corrective action to ensure adherence to regulatory standards. Additionally, you will collaborate with various stakeholders, including operational teams and business partners, to stay informed about changing regulatory requirements and industry best practices, and to implement process enhancements that drive efficiency, effectiveness, and compliance.

What will you do?

• Perform daily quality control oversight activities to validate client account and documentation process outcomes and resolve any discrepancies.
• Conduct regular quality control reviews to ensure adherence to regulatory requirements and internal standards, identifying areas for improvement and implementing corrective actions as needed.
• Collaborate with stakeholders and business partners to identify and prioritize process improvements, providing recommendations and supporting the implementation and testing of changes to enhance the overall quality and efficiency of operations.
• Maintain department documentation, ensuring procedures, policies, and guidelines are up‑to‑date and accurate.

What do you need to succeed?

Must‑have

• 4-year degree from an accredited university
• 1+ years of operations, securities, Wealth Management industry experience
• 1+ years of experience working with large data sets and complex processes
• Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
• Strong attention to detail and risk management mindset.
• Strong critical thinking skills and ability to propose innovative solutions.

Nice‑to‑have

• Prior experience/knowledge of KYC/AML/QI/FATCA/CRS documentation processing, policies and regulatory rules, and other regulatory requirements (CIRO, OSFI, IRS, etc.)
• Reporting and tracking capabilities using tools such as MS Excel (advanced formulas/pivot tables/macros), Power BI, Access.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high‑performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

Job Skills

• Active Learning
• Communication
• Critical Thinking
• Customer Service
• Operational Delivery
• Process Improvements
• Time Management

Additional Job Details

• Address: 180 WELLINGTON ST W:TORONTO
• City: Toronto
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: WEALTH MANAGEMENT
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2025-12-16
• Application Deadline: 2025-12-31

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in‑the‑know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well‑being of our clients and communities at jobs.rbc.com.