Associate Manager PT Under 20 hours

TUMI; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A luxury travel and fashion brand in Toronto is seeking an Associate Manager to enhance client experiences and drive sales. The ideal candidate will have strong client service skills, sales experience in the luxury market, and a commitment to team leadership and development. Responsibilities include achieving sales goals, coaching team members, and ensuring adherence to store standards. Flexibility in work hours is essential for this role, which offers opportunities for growth within the company.

Benefits

Work-life balance

Training

Employee Discount

Potential for incentive program participation

Qualifications

• Understanding of the TUMI brand and passion for the lifestyle and product assortment.
• Experience in sales within the luxury market.
• Ability to lift and move boxes weighing up to 30 pounds.

Responsibilities

• Create a client experience reflecting the brand ethos.
• Meet and exceed personal sales and KPI goals.
• Train and develop store associates.

Skills

Client service

Sales experience

Time management

Communication skills

Initiative

Job description

Associate Benefits

• Work-life balance
• Training
• Employee Discount
• This position may be eligible to participate in a company incentive program

Your role at Tumi

As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.

The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.

The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world‑class service, and grow the brand.

Key Responsibilities

Performance to Goals

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.

Leadership and Initiative

• Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
• Take pride in work and strive for excellence.
• Take responsibility for performance and complete all assigned tasks and meet deadlines.

People Development

• Training and Developing: Help teach others training content through consistent roleplay and coaching; demonstrate an openness to new ideas and concepts while quickly learning and applying to the job; monitor and assist the Store Manager with the training and development for store associates; complete quarterly goalsetting for personal development.
• Coaching and Feedback: Clearly articulate strengths, goals and opportunities; show critical thinking capabilities and is solution oriented; utilize company tools to create a 360‑degree coaching culture; openness to feedback from supervisors, peers and team.

Communication and Relationship Building

• Exercise strong written and verbal skills.
• Adapt communication skills upwards, laterally and to their team.
• Demonstrate ethical conduct when completing job duties.
• Promote the organization’s business goals and adapt flexibly to change.
• Ability to remain calm and deescalate situations.
• Collaborate effectively with team.

Compliance

• Manage personal timecards to ensure payroll accuracy.
• Maintain Tumi University Training.
• Adhere to all company policies and procedures.

Visual Merchandising/Client Experience

• Ensure the store follows the visual guidelines and directives.
• Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.
• Ensure a consistent superior client experience.

Qualifications

• Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
• Value a collaborative environment and have an openness to feedback.
• The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
• Have strong sales and client experience, preferably in the luxury market.
• Can demonstrate proven success in meeting sales goals and achieving KPI’s.
• Flexible availability to work nights, weekends, mornings, and holidays as needed.
• Have a strong sense of integrity and an ability to lead by example.
• Have strong time management skills.