Associate Director, Nexus, Debt Services

MUFG Investor Services; Halifax; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading financial services provider is looking for an Associate Director in Halifax to lead operations for an operations team. This role involves managing client relationships and ensuring service level agreements are met. Candidates should have strong experience in fund administration, loan operations, and supervisory roles. Join a company with a vibrant culture and hybrid working options.

Benefits

Innovative company culture

Hybrid working options

Learning and development opportunities

Qualifications

• Demonstrable experience in fund administration or relevant financial services in private credit.
• Strong technical knowledge and experience of loan operations, documentation, and accounting practices.
• Demonstrable experience in a supervisory role.
• Working level of internal and external presentation skills.

Responsibilities

• Lead daily operations to ensure SLAs are met.
• Perform reviews on setups and credit agreements.
• Lead client relationships as a point of escalation.
• Fulfil or review ad hoc client requests.
• Manage projects to enhance service offerings.

Skills

Fund administration

Loan operations

Documentation

Accounting practices

Supervisory skills

Job description

Overview

The Associate Director is a leader responsible for managing the performance of an operations team and maintaining strong client relationships. This role oversees daily operations to ensure service level agreements are met and quality standards are upheld. Reporting directly to the Director, Nexus, Debt Services, the Associate Director plays a key role in supporting operational efficiency and team success.

Responsibilities

• Lead daily operations to ensure SLAs are met in an efficient manner.
• Perform reviews on setups and credit agreements, or any other deliverables, for the operations team.
• Lead client relationships and be a point of escalation.
• Fulfil or review ad hoc client requests.
• Participate in new service development and support new service rollouts.
• Participate in and manage projects to enhance the overall service offering.
• Support client escalations from the operations team and navigate to a resolution.
• Involve in communications with external parties, support current clients on regular calls and represent our brand.

LI-Hybrid

Qualifications

• Demonstrable experience in fund administration or relevant financial services in private credit.
• Strong technical knowledge and experience of loan operations, documentation, and accounting practices.
• Demonstrable experience in a supervisory role.
• Working level of internal and external presentation skills.

LI-Hybrid

What’s in it for you to join MUFG Investor Services?

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.

So, why settle for the ordinary? Apply now for a Brilliantly Different career.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.

MUFG is an equal opportunity employer.