Assistant Store Manager (CAN) - Metrotown

The Body Shop International Limited; Burnaby; On-site; CAD 50,000 - 65,000; Full time

Job summary

Join a leading ethical beauty brand as a Store Leader, driving retail excellence and customer engagement. Collaborate with the Shop Manager to lead a passionate team, meet sales targets, and foster a customer-focused environment. Enjoy benefits like product discounts, career growth opportunities, and a supportive workplace culture.

Benefits

50% discount on products

30% discount on gifts

Paid volunteer days

Comprehensive onboarding

Opportunities for career growth

Casual dress code

Qualifications

• Experience in a customer-facing role and team development.
• Ability to meet sales and performance targets.

Responsibilities

• Lead and work as part of a successful team to meet customer needs.
• Manage stock and monitor changes with the Shop Manager.
• Use data to make sound commercial decisions.

Skills

Leadership

Problem-solving

Communication

Collaboration

Tools

Microsoft Office Suite

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social, and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

Your role in a nutshell

As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.

More about the role
- Lead & work as part of a successful, engaged team to meet the needs of our customers
- Help shape a customer-focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
- Problem-solve effectively & proactively using available resources
- Communicate effectively & act as a flexible & responsible role model to your team
- Ensure development of customer loyalty to further build The Body Shop brand
- Work with the Shop Manager to meet sales & performance targets
- Manage stock; monitor & adapt to change in collaboration with the Shop Manager
- Use provided data (KPI’s) to make sound commercial & business decisions to drive sales & team performance
- Identify & attract high-potential candidates & develop current team members
- Show interest in & passion for learning about the beauty market, competitors, & our products

What we look for
- Experience in a customer-facing role, people leadership & team development
- Ability to meet sales & performance targets with strong planning & organizing skills
- Ability to work collaboratively within a feedback culture
- Excellent problem-solving & communication skills
- Experience using data (KPI’s) for business decisions preferred
- Proficiency with Microsoft Office Suite
- Flexibility to work hours including holidays, nights, and weekends
- Ability to work across Sunday to Saturday as required

What we offer
- Benefits from your first month
- Comprehensive onboarding
- Training hours for you & your team
- 50% discount on products & 30% on gifts
- Launch freebies
- Paid volunteer days
- Opportunities to connect with Community Partners
- Casual dress code with provided Green Apron
- Ability to offer a real living wage
- Opportunities for career growth
- Support for inclusion & belonging networks

Talent Drivers

- Collaborative Skills
- Commerciality
- Leadership
- Personal Conduct
- Purpose

We believe in a world where all people are valued, supported, and can be their true selves, fostering equality, diversity, and inclusivity. The Body Shop Limited is an equal opportunity employer. Please advise if you require accommodation during the interview process.