Assistant Manager, Workplace Experience (On-Site)

Scotiabank Global Site; Vancouver; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading financial institution is seeking an Assistant Manager to contribute to a centralized operations model in Vancouver. This role involves managing Workplace Operations Leads, ensuring compliance with policies, and enhancing employee experience. Candidates should have a degree in Business Management or Operations and 5 years of relevant experience, particularly in the financial industry. This is a full-time in-office position with opportunities for career development.

Benefits

Flexible benefit programs

Focus on holistic well-being

Qualifications

• 5 years relevant working experience in leading a team within the financial industry.
• Ability to manage several priorities simultaneously.
• Working knowledge of Bank accounting controls, organization and structure.

Responsibilities

• Provide on-site support for employees and manage the Operations Team.
• Lead and drive a customer focused culture throughout the team.
• Monitor workload and identify opportunities to create capacity for additional value-added work.

Skills

Invoicing

Leadership

Coaching

Customer Service

Problem-Solving

Education

Undergraduate degree in Business Management or Operations

Tools

Microsoft Office Suite

Power BI

OfficeSpace

Visitor Management Software

Job description

Overview

Requisition ID : 232870

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

Purpose : The Assistant Manager is responsible for contributing to the overall success of the Centralized Operations model by working and managing a team of Workplace Operations Leads in a satellite location. The incumbent works with the Manager to ensure design delivery and continuous improvement of the service experience as defined by the operating model. Ensures all activities conducted are in compliance with governing regulations internal policies and procedures.

Is this role right for you? In this role you will:

Responsibilities

• Onsite & Virtual Support: Provide on-site support for employees. Provide back-up Reception support during planned and unplanned absences. Support all aspects virtually through the mastery of multiple platforms: MS Teams Viva Engage SharePoint and Visitor Management System. Manage and report on floor capacity through the use of centralized tools OfficeSpace.
• Coaching & Development: Manage the Operations Team and focus on operational excellence and service standards. Ensure and promote the development of team members through coaching and training techniques. Participate in the development of Operations Lead team near and long-term plans, goals and objectives ensuring alignment with the ABWT and Operations vision and strategy. Monitor team performance based on established metrics and cadence.
• Leadership: Lead and drive a customer focused culture throughout the team of Operational Leads and Receptionists to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Manage the Operational Leads and Receptionists and ensure support to Business Partners and Executives is aligned to the Operational Model and partner needs. Provide direct support to the Manager Operations Satellite Offices for day-to-day execution of tasks. Monitor workload and identify opportunities to create capacity for additional value-added work and projects. Manage end-to-end processes and maintain service level standards. Resolve requests, concerns, issues and complaints escalated by Leads related to maintenance, supplies, mail, facilities, technology, etc. Monitor and report on service volumes and trends and recommend action as required. Build stakeholder alignment across related teams to achieve results and support employees and operational objectives. Manage the shared SSG Operations group email by responding to concerns and questions escalated by the Leads.
• Employee Experience: Apply understanding of professional standards, operations, and customer service to direct support staff in creating guidelines for satellite location. Prioritize and articulate challenges and successes of operations and assist with solution development. Apply judgement to identify and troubleshoot issues. Resolve a diverse range of problems where analysis requires filtering multiple sources of information and identifying root cause. Oversee employee security access, locker and key database; maintain up-to-date records; escalate security issues to Security Operations; liaise with building security. Manage OHS and Fire and Safety building requirements and ensure compliance across all Ecosystems. Compose correspondence related to OHS and Fire and Safety. Maintain data in databases for all Ecosystems related to First Aid Attendants, OHS Committee membership, and Fire and Safety Teams; ensure training per Bank standards.

Qualifications

• Undergraduate degree in Business Management Operations
• 5 years relevant working experience in leading a team within the financial industry
• Ability to manage several priorities simultaneously
• Working knowledge of Bank accounting controls, organization and structure
• Knowledge of Business Continuity Planning and Compliance Reporting
• Thorough knowledge of Microsoft Office Suite applications, Power BI, OfficeSpace and Visitor Management Software

Administrative & Financial

• Review and approve all invoices through Payment Request Centre (PRC)
• Processing of all expenses within Service Level Agreement
• Maintaining budget control and actively pursuing cost savings
• Monitors and reports on monthly KPI trackers

Work Arrangement

• This is an in-office position; non-standard hours are a common occurrence.
• There can be stress resulting from tight deadlines and critical service obligations and requirements.
• The position is primarily non-physical with intermittent periods of walking, sitting or standing.
• Intermittent periods of concentration are required while working on computers.
• Incumbent is required to move throughout the building as staff are located across multiple floors
• May be required to work from home on intermittent occasions.

Location

Location(s) : Canada : British Columbia : Vancouver

What’s in it for you

Scotiabank wants you to be able to bring your best self to work and life every day. With a focus on holistic well-being our many flexible benefit programs are designed to help support your unique family, financial, physical, mental and social health needs.

Location

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers, their families and their communities achieve success through a broad range of advice, products and services including personal and commercial banking, wealth management and private banking, corporate and investment banking and capital markets.

Accessibility

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site, alternate format documents, ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.

Required Experience : Manager

Key Skills

Invoicing, Hematology, Commercial, F&B, Biotech

Employment Type : Full Time

Experience : years

Vacancy : 1