Assistant Manager, Restaurant

Tim Hortons Québec; Gananoque; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading coffee shop chain in Gananoque, Ontario, is seeking an experienced operations manager to oversee daily operations, train and supervise staff, and ensure excellent customer service. The ideal candidate will have at least 2 years of experience, a secondary school graduation certificate, and strong leadership skills. This role involves managing cash flow, scheduling staff, and participating in marketing initiatives. The position requires flexibility and the ability to multitask in a fast-paced environment.

Benefits

Dental plan

Health care plan

Vision care benefits

Qualifications

• Minimum 2 years of experience managing operations in a fast-paced environment.
• Excellent interpersonal skills and ability to multitask.
• Strong leadership abilities to supervise staff effectively.

Responsibilities

• Evaluate daily operations to ensure efficiency.
• Monitor revenues and manage labor costs effectively.
• Train and supervise staff, setting work schedules and tasks.

Skills

Attention to detail

Client focus

Team player

Excellent oral communication

Education

Secondary (high) school graduation certificate

Job description

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Tasks

• Evaluate daily operations
• Monitor revenues to determine labour cost
• Monitor staff performance
• Plan and organize daily operations
• Set staff work schedules
• Supervise staff
• Train staff
• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Participate in marketing plans and implementation
• Leading/instructing individuals
• Address customers' complaints or concerns
• Provide customer service

Supervision

• 1 to 2 people
• 3-4 people
• 5-10 people
• 11-15 people
• 16-20 people

Work conditions and physical capabilities

• Fast-paced environment
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Standing for extended periods

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask

Employment terms options (Shift)

• Early morning
• Evening
• Shift

Experience

• 2 years to less than 3 years

Employment terms options (Schedule)

• Morning
• Day
• Weekend

Health benefits

• Dental plan
• Health care plan
• Vision care benefits
• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 30 to 44 hours per week