Assistant Manager- Marketplace

Hard Rock Hotels; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

In the heart of Ottawa, a leading company is looking for a Food Hall Assistant Manager to inspire and lead teams. This role demands a candidate with strong leadership skills and a deep understanding of the hospitality industry, ensuring guest satisfaction and operational excellence. Join us to contribute to a vibrant dining experience and a culture of service. The ideal candidate will possess a Bachelor's degree and relevant management experience in the food and beverage sector.

Qualifications

• Bachelor's Degree or equivalent experience required.
• 2+ years in food & beverage management.
• Deep understanding of guest services.

Responsibilities

• Achieve F&B objectives with strategic planning.
• Train and coach staff, ensuring excellent service.
• Manage inventory and uphold quality controls.

Skills

Leadership

Communication

Organization

Confidentiality

Flexibility

Analytical Thinking

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia, and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

Under the direction of the Food Hall Manager, the Food Hall Assistant Manager is responsible for asset management of the entire restaurant and demonstrating an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the business's full potential in the market.

PRIMARY RESPONSIBILITIES

• Achieve F&B objectives by contributing to strategic planning processes with the Food Hall Manager.
• Work with the Food Hall Manager to develop and implement project plans and priorities supporting Hard Rock's current and future direction.
• Create expectations, lead people, manage processes, and hold team members accountable for activities and timetables to ensure excellent guest service.
• Develop, implement, and evaluate training and performance management programs.
• Train, supervise, coach, and counsel staff. Participate in the induction of new staff members into Hard Rock culture.
• Conduct meetings with staff to communicate incentive programs, introduce new products and procedures, and discuss opportunities, events, etc.
• Respond to and resolve all guest concerns via live interactions, phone, and email.
• Coordinate with Shipping and Receiving to manage inventory and the flow of goods.
• Conduct regular inventories, manage controls, and ensure food & beverage cost margins meet budgeted goals.
• Maintain updated information on menus, prices, recipes, etc.
• Ensure accurate and complete reporting.
• Review and develop guest history records to enhance personalized service for repeat guests.
• Control all hard keys and electronic access required for department operations.
• Monitor cash handling, credit card totals, and deposit slips for accuracy.
• Inspect product levels and storage areas to ensure adequate supply.
• Collaborate with other departments as needed to accomplish tasks.
• Perform duties in accordance with company standards, policies, guidelines, and legal requirements, ensuring team compliance.
• Perform additional duties as assigned by the Food Hall Manager.

This job description reflects the essential functions of the position; it does not encompass all tasks that may be assigned.

Qualifications

• Any combination of education, training, or experience equivalent to a Bachelor's Degree.
• Minimum 2 years managing food & beverage and hospitality industry experience.
• Deep understanding of guest services.
• Proficiency in Microsoft Office.

Skills

• Strong leadership and interpersonal skills.
• Excellent communication skills, both oral and written.
• Meticulous, organized, and accurate.
• Maintain extreme confidentiality.
• Familiarity with various computer systems and applications.
• Flexibility to work varying shifts and schedules.
• Effective communication with all employee levels and guests.
• Ability to manage multiple tasks in a changing environment.
• Teamwork-oriented.
• Analytical thinking regarding operational impacts of solutions.

Physical Demands

• Ability to stand and sit for extended periods.
• Ability to walk distances.
• Ability to lift 30-40 lbs.
• Frequent need to stand, walk, handle, reach, talk, hear, and sense smell.
• Visual abilities include close, distance, color, peripheral vision, depth perception, and focus adjustment.
• The environment is hectic, fast-paced, often crowded and noisy, with potential exposure to environmental factors like noise and crowds.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodations as per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation during the application or assessment process, please inform Human Resources.

We thank all candidates for their interest; only those selected for an interview will be contacted.