Assistant Manager

TUMI; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading luxury retail brand based in Ottawa is seeking an Assistant Manager to create exceptional client experiences and drive sales. The role involves meeting sales goals, training staff, and maintaining strong relationships with clients. Ideal candidates should possess sales experience, a passion for luxury products, and strong time management skills. Flexibility in working hours is essential, as is a commitment to upholding brand standards and integrity in the retail environment.

Benefits

Work-life balance

Training

Paid time off

Tuition Reimbursement

Employee Discount

Employee Assistance Program

Qualifications

• Strong sales and client experience, preferably in the luxury market.
• Proven success in meeting sales goals and achieving KPI's.
• Flexible availability to work nights, weekends, mornings, and holidays as needed.

Responsibilities

• Create a client experience reflecting the brand ethos.
• Meet and exceed individual and store baseline goals for personal sales.
• Train and develop store associates under guidance.

Skills

Client service

Sales experience

Time management

Job description

Associate Benefits

• Work-life balance
• Training
• Paid time off
• Tuition Reimbursement
• Employee Discount
• Employee Assistance Program (EFAP)
• Comprehensive benefits package including medical, dental, life and AD&D, short or long‑term disability coverage and dependent life coverage.
• This position may be eligible to participate in a company incentive program.

Your Role at Tumi

As part of our Retail team, the Assistant Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.

The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.

The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI‘s, build client awareness, provide world‑class service, and grow the brand.

Key Responsibilities

Performance to Goals

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and client data capture.

Leadership and Initiative

• Display a good sense of initiative, be able to plan and prioritize, display strategic thinking, and champion change effectively.
• Take pride in work and strive for excellence.
• Take responsibility for performance, complete all assigned tasks and meet deadlines.

People Development

• Training and Developing: help teach others training content through consistent role‑play and coaching, demonstrate an openness to new ideas while quickly learning and applying them, monitor and assist the Store Manager with training and development for store associates, complete quarterly goal‑setting for personal development.
• Coaching and Feedback: clearly articulate strengths, goals, and opportunities, show critical‑thinking capabilities, be solution oriented, utilize company tools to create a 360‑degree coaching culture, be open to feedback from supervisors, peers and team.
• Networking and Recruiting: assist the Store Manager in recruiting and networking to ensure hiring of high‑caliber performing team members and maintain an active bench strength of potential candidates.

Communication and Relationship Building

• Exercise strong written and verbal skills, adapt communication skills upwards, laterally and to team.
• Demonstrate ethical conduct when completing job duties.
• Promote the organization’s goals and adapt flexibly to change.
• Ability to remain calm and deescalate situations.
• Collaborate effectively with team.

Compliance

• Assist the Store Manager with managing the store schedule and timecards and payroll.
• Maintain Tumi University Training.
• Adhere to all company policies and procedures.

Visual Merchandising / Client Experience

• Ensure the store follows the visual guidelines and directives.
• Enforce excellent client services through the emphasis of utilizing client books, thank‑you cards and executing event strategies; ensure a consistent superior client experience.

Qualifications

• Understand the TUMI brand and have a true passion for the lifestyle, clients, and product assortment.
• Value a collaborative environment and have an openness to feedback.
• The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
• Have strong sales and client experience, preferably in the luxury market.
• Can demonstrate proven success in meeting sales goals and achieving KPI's.
• Flexible availability to work nights, weekends, mornings, and holidays as needed.
• Have a strong sense of integrity and an ability to lead by example.
• Have strong time‑management skills.