Assistant Gerant - Fairview Pointe-Claire

Lush Fresh Handmade Cosmetics; Montreal; On-site; CAD 48,000; Full time

Job summary

A leading cosmetics retailer in Montreal is seeking an Assistant Store Manager to enhance customer experience, support sales goals, and lead staff development. Candidates should have retail management experience, strong customer service skills, and a passion for skincare. This position offers a unique work environment and career growth opportunities.

Benefits

50% discount on products

Opportunities for growth

Fun store atmosphere

Qualifications

• 1-3 years managing or supervising in a retail environment.
• Strong customer service and sales skills.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Support the Shop Manager in all business areas.
• Drive customer service to exceed sales goals.
• Recruit, train and develop staff.

Skills

Retail management

Customer service

Analytical skills

Communication skills

Time management

Supervisory skills

Knowledge in skincare

Tools

Excel

Microsoft Suite

Job description

Overview

Qualifications

Ever wondered what it’s like behind the bubbles?#lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years—keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.

What We Offer

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

Responsibilities

As Assistant Store Manager (ASM), you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. The ASM supports the Shop Manager as needed in all business areas and, as delegated by their Market Leader, acts as second-in-command to pick up Manager duties to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need.
• Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.
• Lead Fearlessly: be present to support your team on the sales floor, answer questions, remove obstacles, problem-solve, and motivate them to meet their sales goals.
• Grow Talent: own your development, assess your performance, seek feedback and resources and opportunities to improve and elevate your skills; coach and lead by example to support the growth of your team.
• Be Real: share needs and feedback with your team and leaders and adapt to the needs of the business as required.
• Live with Purpose: engage your team at every level to ensure they are inspired, motivated, and building strong peer and customer relationships aligned with the brand values.
• Recruitment and Selection: support staffing with top-performing personnel by networking, recruiting, hiring, and succession planning within your markets.
• Staff Development: collaborate with your Manager on plans to improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.

Operational Excellence

• Policies and Procedures: support your manager to keep the shop compliant and ensure staff follow company standards for opening/closing, product integrity, respectful workplace, health and safety, and daily communication.
• Stock and Inventory: assist in training inventory staff to adhere to fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts, are in store at the right times within budget.
• Visuals and Merchandising: help develop a clean and attractive work environment and follow merchandising/design standards to provide a consistent customer experience and drive sales.
• Scheduling, Time and Attendance: ensure the right number of staff with appropriate skills are scheduled at peak times and that breaks and meals are allocated and recorded for wellbeing and payroll accuracy.

Qualifications

Required:

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Preferred:

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Proficient in Excel, Microsoft Suite, and adaptable to other systems as required
• Basic HR skills in hiring, scheduling, training, and performance management
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.

Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.

47,250 - 47,250 CAD

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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.

Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.

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