Assistant - Generosity Services

BC SPCA; Vancouver; On-site; CAD 40,000 - 55,000; Full time

Job summary

A prominent animal welfare organization is seeking a Full-Time Assistant Generosity Services to support donation processing and donor relationships. The role involves responding to inquiries, assisting with donation management, and ensuring data accuracy. Candidates should have post-secondary education, experience in transaction processing, and exceptional communication skills. This position allows you to work in a meaningful environment alongside a team dedicated to animal welfare. Interested candidates should apply through the provided link.

Qualifications

• 2-3 years of work experience or equivalent.
• Experience with high volumes of transaction processing.
• Knowledge of at least one CRM, preferably Raiser’s Edge.

Responsibilities

• Process donations and fulfill requests.
• Respond to donor calls and emails.
• Maintain accuracy of donor data.

Skills

Transaction processing

Data entry

Communication skills

Team collaboration

Analytical thinking

Detail oriented

Comfortable around animals

Education

Post Secondary education

Tools

Raiser’s Edge

Microsoft Office Suite

Job description

Job Description

Posted Thursday, February 5, 2026 at 11:00 AM | Expires Friday, January 1, 2027 at 10:59 AM

The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is looking to fill the following career opportunity:

POSITION: Assistant Generosity Services

STATUS: Permanent; Full-Time

SHIFT: 35 hours per week

CLASSIFICATION: Exempt

The BC SPCA is a dynamic organization with facilities and services across the province of BC. Join an expanding team in an exciting time of change in an organization that makes a difference! Please read below for additional details and let us know if you have the skills and experience we are looking for by submitting your application.

About the Position:

Reporting to the Supervisor, Generosity Services, the Assistant Generosity Services is responsible for the day-to-day donation processing, fulfilment, and support for our donors, which may include the coordination and execution of scheduled monthly transaction processing, as part of the Generosity Services team.

Responsibilities:

• Responding to calls and emails from donors and the public.
• Assist Branch staff with donation and receipt related questions.
• Participate in sorting and distributing incoming donations ensuring security and integrity of payment and donor information.
• Fulfilling requests, including updates, promptly in accordance with excellent customer service.
• Process various types of donations using Raiser’s Edge, including direct mail, special events, monthly donations, tributes, major donations among others.
• Producing, and ensuring the accuracy of, charitable receipts, using Raiser’s Edge, Receipter Pro and Word and preparing them for mailing.
• Ensuring the accuracy of donor biographical, contact, and financial data through maintenance of Raisers Edge and other offline and online systems, and through performing of regularly scheduled data integrity and audit checks.
• Contribute to the maintenance and development of procedures to accurately reflect duties.
• Participate in team meetings and provide ideas for improving departmental functions.
• Other duties as required.

Qualifications:

• Post Secondary education plus 2-3 years work experience; or an equivalent combination of education and experience acceptable to the employer.
• Experience with:
• High volumes of transaction processing with quick and accurate data entry.
• Dealing with confidential materials.
• Knows at least one CRM well and are open to learning others (preference for prior experience with Raiser’s Edge 7 and NXT. Experience with Luminate Online, Shelter Buddy and Shopify an asset).
• Proficient with Microsoft Office Suite.
• Exceptional, written, oral and persuasive communication skills, including an ability to relate respectfully to a diverse audience.
• Strengths include collaboration, prioritization, analytical thinking, detail oriented and capable of proceeding with minimal supervision after receiving general instruction/training on new assignments.
• Comfortable with, and able to be around, animals.
• Philosophical harmony with the vision, mission, and strategic directions of the BC SPCA.

How to apply:

If you are interested in joining our team and are legally entitled to work in Canada, we would like to hear from you. Click on apply now or use the link to apply https://spca.bc.ca/about-us/careers/

We thank you for your interest in the BC SPCA; however, only candidates selected for an interview will be contacted. No telephone calls, please.

The BC SPCA is a Registered Charity BN 11881 9036 RR0001