Assistant Executive Director

Responsive Health Management; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

A dedicated health management organization in Ottawa seeks an Assistant Executive Director to ensure efficient resource use and high-quality care for residents. The role involves supporting daily operations, fostering a compassionate culture, and overseeing financial stewardship. Candidates should have significant managerial experience in health services and a relevant educational background. Flexibility for occasional evenings and weekends required.

Qualifications

• Minimum 3 years of managerial or supervisory experience in health or social services.
• Strong understanding of privacy legislation and compliance requirements.
• Bilingualism (French/English) is an asset.

Responsibilities

• Support daily operations to ensure compliance with regulations and quality standards.
• Oversee financial monitoring, budget allocation, and resource use.
• Assist with recruitment, hiring, and development of staff.

Skills

Leadership

Communication

Teamwork & Collaboration

Service & Quality Focus

Education

Post-secondary degree in health or social services

Long-Term Care Administration & Management program

Tools

Electronic health record systems

Accounting and financial principles

Job description

Position Overview

The Assistant Executive Director (AED) reports to the Executive Director (ED) and plays a key role in ensuring the efficient use of human, physical, and financial resources to maintain high-quality, person‑centred care for residents.

The AED will support the ED in the day‑to‑day operations of the home, balancing resident care with organizational requirements, while fostering a culture of compassion, compliance, and continuous improvement. This role includes responsibility for risk mitigation, privacy compliance, financial stewardship, and people leadership—always with a focus on Making Every Moment Matter™.

Key Responsibilities

• Partner with the Executive Director and senior leadership team in developing and implementing the Home’s mission, vision, and annual goals.
• Support the daily operations of the Home to ensure compliance with legislation, regulations, policies, and quality standards.
• Provide guidance to Department Heads in areas such as labour relations, collective agreements, and performance management.
• Assist with recruitment, hiring, and development of staff, fostering a supportive, person‑centred culture.
• Contribute to corporate policies, quality improvement initiatives, and risk management practices.
• Collaborate with interdisciplinary teams to design and deliver programs that enhance resident experience.
• Represent the Home in external committees, advocacy efforts, and community engagement.
• Oversee financial monitoring, budget allocation, and the efficient use of resources.
• Act as a resource and leader in the Executive Director’s absence.

Qualifications

• Post‑secondary degree (minimum 3 years) or diploma (minimum 2 years) in health or social services.
• Completed or enrolled in a Long‑Term Care Administration & Management program (minimum 100 hours).
• Minimum 3 years of managerial or supervisory experience in health, social services, or LTC/retirement settings.
• Proven leadership and communication skills with demonstrated ability to manage complex projects.
• Knowledge of labour relations, applicable legislation, and electronic health record systems.
• Working knowledge of accounting and financial principles.
• Strong understanding of privacy legislation (including PHIPA), information management practices, and compliance requirements.
• Bilingualism (French/English) is an asset.

Additional requirements

• Vulnerable Sector & Criminal Background Check (within 6 months).
• Proof of required vaccinations (including being “up to date” as recommended).
• TB test or chest X‑ray results (as per Public Health requirements).
• Two supervisory references.

Core Competencies

Our leadership team models behaviours that align with our PEOPLE philosophy: Participation, Excellence, Openness, Performance, Longevity, Efficient Use of Resources.

As Assistant Executive Director, you will demonstrate:

• Teamwork & Collaboration – building strong links across teams and creating alignment.
• Developing Others – fostering a learning environment and empowering growth.
• Service & Quality Focus – anticipating needs and ensuring resident safety and care excellence.
• Interpersonal Sensitivity – practicing active listening and supporting diversity in care.
• Leadership Presence – demonstrating emotional intelligence and resilience.
• Accountability – setting clear expectations and ensuring high standards of performance.
• Strategic Orientation – aligning daily operations with long‑term strategy.
• Integrity – leading with honesty, fairness, and ethical behaviour.
• Resource Management – stewarding resources to maximize results and sustainability.

Work Environment

We are committed to maintaining a safe, healthy, and inclusive workplace. We comply with the Occupational Health & Safety Act and the Accessibility for Ontarians with Disabilities Act (AODA), ensuring accessibility and accommodations for employees with disabilities.

Why Join Us?

This is more than an administrative role—it’s an opportunity to lead with purpose, compassion, and impact in the lives of residents, families, and staff. You will work alongside a dedicated team who believes in Making Every Moment Matter™.

Monday, Tuesday Wednesday, Thursday, Friday. Flexibility for Occasional Evenings and Weekends.